AddressZest Scientific is recruiting a Service Manager for an agile medical technology organisation.The Service Manager will manage the Service Department, service contract business (Preventative Maintenance), breakdowns and repair provision for all customers, covering all products and services supplied and installed by this exciting Medical Technology company. Integrating strategies and leading efforts to establish and retain business growth opportunities for the Service Division and company.We are looking for an experienced engineer with strong management/leadership skills. You must have good data analytical, reporting, business development and strategic skills with the ability to identify new business opportunities. You must have excellent IT/technical skills.This role is offered on a permanent basis and will be based in Hertfordshire – the role will require UK wide travel.The candidate:Strong management and leadership skills.Proven experience of managing a team of engineers within the medical technology sectorPrevious expertise as a field service engineer within the medical technology space.The role:Provide support and leadership to the Service team.Ensure there is prompt and efficient coverage for breakdown and service contracts.Deliver growth through excellent service delivery.Ensuring monthly delivered revenue targets are met (including growth expectations) by effectively managing the Service team.Meeting new business targets and key performance indicators.Regular reporting of all targets and KPIs.Participation at Management MeetingsEnsure all Service Engineers and Coordinators maintain the required level of product knowledge, technical expertise and competencyCoordinate product installations, relocations and audits, including the organisation of third-party vendors where necessary to complete the process.Ensure the customer receives the highest level of service support and aftercare.Maintain the motivation and professionalism of the department (Service Engineers and Coordinators).Work with Regulatory Affairs (RA) to maintain regulatory requirements (compliance, vigilance and company procedures). Where required, work with RA to resolve CAPAs and Field Service Notices.Identify and react to customer complaints and technical problems and determine the appropriate action to be taken.Identify and deliver new service business opportunities, developments and technical training opportunities.Work with the Sales, Marketing, Training and Service Teams to develop new business opportunities to grow the service business.Assist in developing, deploying and maintaining the Service Department’s procedures, policies, budgeting, ERP, BI and CRM systems.Set objectives for the Service Team collectively and as individuals and deploy the necessary workforce to achieve these objectives.Discuss and collaborate on promotional strategy and activities with the sales and marketing departments.Through leadership, ensure mutual achievement of targets and objectives by supporting the service management. Assess team performance through appraisals.Writing reports and analysing relevant business data.
