Service Estimator

Company: Inizio Engage Position: Service Administrator Location: Ashby De La Zouch Vacancy Type: 12 month mat cover Salary: Competitive An exciting opportunity has arisen within Inizio Engage, for a Service Administrator. Your role will be to work as part of the Sales Support team to raise incoming remedial and spare part quotations across our Cooling, Ventilation and Smoke & Fire divisions. Proactively contact customers to follow up on quotations sent to drive order conversion rates and process orders in a timely manner ensuring the company database is updated Key Responsibilities • Preparation of quotation's in line with business requirements, ensuring correct selection and estimating. • Pursue all quotations to drive conversion rate • To provide effective handover and support to the Service teams. • Provide information to Managers on any warranty issues or product failures • Obtain best prices from approved supplier for preparation of quotations • Assist where required with fielding telephone enquiries, responding where possible directly or ensuring enquires are dealt with by the most appropriate team member • Keeping records of job costings • Processing of customers purchase orders • Work towards and meet monthly and quarterly sales targets set • Offer a good level of communication and guidance on customer requirements in order to build and maintain relationships • Attend sales meetings periodically with the sales team, providing information on new business orders and opportunities • Update the Company database to maintain current and correct information of contacts, addresses and activities • Present key features and benefits of the company, its products & services to obtain opportunities • Ensuring processes are in line with QA work instructions and procedures utilising controlled forms and templates • Generate any other reports as requested Qualifications/Education • Educated to GCSE / A 'Level standard or equivalent. • Good standard of business related administration qualification/experience. • Computer literate in MS Office, ERP and database operating systems. • Full valid UK driving licence Desirable • A' Levels or equivalent • Computer skill qualification or training course Essential Experience • Excellent administration skills • Excellent computing skills including Microsoft Office packages and ERP/CRM systems. • Order acknowledgements. • Experience of working in a reactive service environment • Excellent oral and written communication skills. • Pleasant and effective telephone manner. • Experience of exceeding customer expectations. • Experience of corresponding and coordinating with customers to meet business needs. • Excellent time management skills • Identifying sales opportunities and leads • Able to demonstrate a proven sales track record • Deal with end users and facilities managers