Service Excellence Manager

Service Excellence Manager
30k plus bonus
Leeds
What is in it for you in this Service Excellence Manager role?
* 30k plus bonus
* Free parking
* No Weekend Work!
* Work with a forward-thinking company who are future proofing the business
Are you looking for a new opportunity to work with a company in a lucrative and growing industry based in Leeds? Do you thrive in a fast-paced environment, and want more accountability and more responsibility in your role?
This is a great opportunity to work alongside experts in their field and build a career within a company who will support your personal and professional growth.
What will you be doing in this Service Excellence Manager role?
* To provide excellent customer service and catering your approach to different type of customers where necessary
* Dealing with all complaints
* Analyse areas of customer dissatisfaction and implement actions to improve customer satisfaction
* General administrative duties
What are we looking for from a Service Excellence Manager?
* Previous experience dealing with complaints within the automotive or fleet industries (desirable)
* Ability to handle objections and deal with complaints in a timely manner
* Experience working towards strict deadlines and targets
If you are interested in this Leeds based Service Excellence Manager role, please apply now for immediate interview!

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