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SalaryWhat the Hiring Manager Says
Our busy change and improvement team is a great place to work. We are at the centre of the business in supporting and leading improvement projects, supporting system changes, problem solving and continuous Improvement.
You will work within all aspects of Quilter Adviser and Client Services. It’s an exciting time for the business and with your strong analytical and stakeholder skill set, you can influence positive change.
You will be able to develop your career within Quilter through exposure to a variety of projects, mentor and coach the team and broaden your business network.
Improvement Specialist
About the Role
Level: 4
Department: Operational Change and Improvement
Location: Southampton, United Kingdom (hybrid working)
Contract type: Permanent, Full-Time
We are a critical team, and as a result are at the forefront of change in Adviser and Client Services. Working successfully with the business, building strong relationships with our stakeholders. You will use your skills and knowledge to proactively look for opportunities to improve client and adviser experience.
You will lead and actively be involved in various strategic change projects, coach, and support to transfer your skills to the business to support growth.
About You
Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs.
The ideal candidate will ideally have a Lean/Six Sigma/APM or equivalent qualification and will have worked in an environment where you created positive change or improvement through data led decisions.
You will have strong stakeholder management, communication, numeracy, and literacy skills as well as proficient with Microsoft packages (Excel/Word/PowerPoint).
You will have an active understanding of excel formulation at a medium level (including VLOOKUP, COUNTIF) etc.
It would be a bonus if you had a Financial Services background however, we are open to any industry but would be looking for someone from an Operations role.
You will be a self-driven individual who is adaptable and agile and able to influence and engage with critical stakeholders.
You will be able to lead from the front and have a thorough knowledge and understanding of change behaviour as well as being able to problem solve and work at pace.
It would be beneficial, if you come from coaching/training background or have done something similar in a previous role.
Our purpose is to help the generations today and tomorrow to prosper. That means we must guide people through the complexity of planning for their future, with the right financial advice and investment solutions, so that they can have more secure financial futures.
In this ever-changing world, we see that our role in society has never been more meaningful, and we are committed to using our expertise and care to guide our customers through these challenging and unprecedented times.
Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there.
We are passionate about building an inclusive culture where everyone’s contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about joining us.
#LI-IC1 #LI-hybrid
Core Benefits
Holiday: 26 days
Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it
Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions
Private Medical Insurance: Single cover as standard, cover can be increased at your own cost
Life Assurance: 4x your salary, cover can be increased at your own cost
Income Protection: 75% of salary payable after 26 weeks of absence
In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.
