Service Management Lead - London - Public Sector - Inside Ir35

This is a fantastic opportunity to join a high profile Public Sector organisation as a Service Management Lead on an initial 6 month contract. The role is based in London and will presence on-site will be required at least 3 days per week on average.

Client Details

My client is a well-known Public Sector organisation undergoing major transformation within both their front line services and back office teams. They are seeking an experienced Service Management Lead to turn existing processes and recommendations into tangible change which is effectively communicated and delivered with a wide range of stakeholders.

Description

The successful Service Management Lead will be responsible for:

• Undertaking a discovery exercise to learn the findings of an existing 3rd party consultancy
• Analysing the organisation's current processes as well as the recommendations for changes to service
• Ability to deliver new services and service delivery models through strong change management, project delivery and PMO skills
• Effectively managing and communicating with a range of stakeholders, both internal and external
• Working closely with commercial colleagues to understand the current supplier landscape and where changes may need to be made
• Ensuring an open line of communication to the wider change community, ensuring that impacts from other organisational areas are understood

Profile

The successful Service Management Lead will possess:

• Extensive proven experience at a senior level of embedding and managing Service Management in a GBS / Shared Services operations setting, or enterprise-wide function
• Track record of driving and building new capabilities for an organisation in any sector
• Experience in collaborating with third party supplier on delivering end-to-end Service Management
• Extensive commercial awareness and experience in contract management
• Experience with managing Service Management through usage of best-in-practice ERP platforms and complimentary solutions
• Experience in identifying trends, variances and issue areas with KPIs & SLAs across multiple end-to-end services
• Creates opportunities to drive impact; anticipates stakeholder needs and delivers superior results
• Experience in driving customer experience initiatives, instilling a culture of continuous improvement and value for money
• Experience in facilitating and managing strong governance to support the Service Management framework
• Experience in building broad and deep relationships across a diverse network and uses a flexible influencing style to gain buy-in, drive impact and improve collaboration
• Experience of developing detailed orientated teams with a commitment to maintaining accuracy, quality and integrity
• Experience of managing a team of individuals providing clear direction, support and resolution

Job Offer

£450 - £550 per day dependent on experience (rate to umbrella)

This role is inside scope of IR35

This role will be office based 3 days per week on average in London