Service Manager

Service Manager Wimborne You will work Monday to Friday 8.30am - 17.30pm with alternate Saturdays 8.30am - 12.30pm Starting salary £30,000 per annum to be reviewed annually

Do you like a challenge and problem solving? Then this is the perfect role for you!

Our client has been a family operated business since 1973, that began its journey from a Series 1 Land-Rover offering only a mobile service in the early years.

Since their inception, the company has grown from a 1-man mobile workshop to a well-established family business specialising in the sales of vehicles and parts, service, repair and preparation of all Land Rover and 4 4 vehicles.

The company s ethos is that everyone should be able to maintain their vehicle to dealership standards, whilst receiving the warm welcome and exceptional customer service of a multi-generation family-run business.

This is your chance to help uphold these beliefs!

You ll not only support the growth and success of your department ensuring value is added with every customer interaction; but you ll also be the face of aftersales customer experience, always promoting the highest standards within the retail motor industry.

Are you the right person for the job?

• Current experience working as a Service Advisor or experience working in a similar role
• Previous experience in a target driven role
• Exceptional customer service skills
• Commitment to delivering customer excellence
• Excellent communication skills and warm telephone manner
• Ability to multi-task within a busy environment
• A good standard of verbal and numerical reasoning
• A keen eye for detail
• Computer literate

What will your role look like?

• To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
• To ensure that all parts and other stock required to carry out scheduled work are ordered on time
• Effectively managing bespoke vehicle projects
• Seek authority from clients for further work to be carried out
• To keep clients fully informed of progress on their vehicle promptly through calls and texts
• To organise bookings of loan cars
• To invoice completed works accurately and on time
• To obtain and process payments according to the company policy
• To maintain accurate customer records on our Dealer Management System
• To convert inbound/outbound calls into bookings in line with policies and processes
• To oversee the receiving of clients and their vehicles at drop-off
• To conduct vehicle handover in a professional and timely manner

What can you expect in return?

• Free Parking

• 20 days holiday + bank holidays
• Training and development
• Progression structure
• Pension scheme
• PPE Provided
• Salary reviews
• Staff discounts on products
• Staff discounts on own vehicle repairs

What s next? It s easy! Click APPLY now! We can t wait to hear from you!

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