Service Manager – Digital and Technology (Hybrid)

Our client in the city centre of Bristol  is seeking to appoint a Service Manager – Digital and Technology to join the Digital, Data and Operations team.

THE ROLE: 

Reporting into the Head of Digital, Data and Operations, the Service Manager – Digital and Technology will be responsible for ensuring that Digital and Technology services meet business need and agreed levels of service. This role will be the client-side lead for the main ICT contract and other Digital and Technology service providers. You will ensure that all staff have the right technology and services to carry out their roles effectively.

You will work with project teams to set up appropriate service management arrangements that meet business needs and objectives of the project, identifying and resolving service-related issues, and managing service delivery across multiple stakeholders.

KEY RESPONSIBILITIES:

• Lead the Digital and Technology service, managing the relationship with delivery partners and acting as the client intelligent client lead for the ICT service contract.
• Define and implement the service management framework for the Mobility as a Service and Transport Data Hub project.
• Ensure that service-related risks are identified, assessed, and managed.
• Monitor service performance against SLAs and key performance indicators (KPIs), leading performance meetings, and working with providers and internal teams to identify service improvements.
• Plan and implement service improvements, including identifying areas for improvement and working with stakeholders to implement solutions.
• Build and maintain strong relationships with stakeholders and service providers.
• Oversee and manage ICT service processes and procedures such as Starters/Leavers.
• Support the Head of Digital, Data and Operations in development of a future service model and options appraisal for Digital, Data and Technology services.

EXPERIENCE:

• Proven work experience as a Service Manager or a similar role, with experience in service management for software systems
• Experience with managing service delivery across multiple stakeholders
• Contract management experience
• Line management experience
• Experience working in a Microsoft 365/Azure estate

LOCATION – Bristol City Centre, 10 minute walk from temple meads

HYBRID WORKING – split your week between office and home, 2 days in the office

DATES – 24th of June till 15th of September

SHIFT HOURS – 8:30am till 17;00pm, 37 hours per week