Service Manager For Complex Care

Service Manager for Complex Care

Up to £54,000 + up to 6K performance related bonus

Newcastle

TFS Healthcare are pleased to be partnered with a leading service provider in the North of England, specialising in high quality homecare covering Complex Care, clinical care and reablement as well as hospital discharge solutions to the NHS.

This is a full-time role, Monday to Friday - 9am - 5pm, with a salary of up to £54,000 and a performance related bonus up to £6,000.

The successful candidate must have a valid UK driving license with access to a car, hold a Level 5 Leadership/Management qualification and have clinical experience.

Key Responsibilities:

• Be the first port of call to assist with complaints and grievances. To deal with them appropriately, adhering to policy and procedure and notifying CQC as necessary.
• To maintain regular contact with healthcare workers including appraisals, observations, training and competencies.
• To perform performance reviews/1-1's 4-6 weekly as a minimum and weekly team meetings with the service team.
• To complete Risk Assessments as necessary, in line with current legislation. These may include field-based assessments, worker and client assessments.
• To ensure accurate payroll information such as add/deds, petty cash, DBS payments and timesheets are submitted to meet the required deadline.
• Train and develop staff to enable them to achieve optimum productivity and performance whilst providing a quality service.
• To be responsible and take ownership for one's continuous personal development, undertaking relevant training as and when appropriate, including appropriate Health and Safety Training.

Benefits:

• 25 days paid holiday.
• 8 days paid Bank Holiday
• Opportunity to earn bonus after successful probation period.
• Extra day off for your birthday
• Opt in to work based pension.
• Full support, to enable you to do your job with confidence.
• Opportunity for career progression and CPD, based on your career aspirations and your discussion with your line manager.
• Full induction provided.

If you fit the above description or wish to discuss other opportunities, please apply now!

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TFS Healthcare is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.

TFS Healthcare will make reasonable adjustments and provide support for anyone who needs it either to apply or to succeed in the role. We will also support people to access our clients' organisations with sensitivity, respect and care.