Service Manager

SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come.

Join us on our journey to net zero and help us power change.

About the Role

Base Location: Havant, Reading, Aberdeen, Inverness, Edinburgh and Perth

Salary: £44,195 - £50,611 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

What is the Role?

Reporting to the Head of Service Delivery in the IT M and A team, you will be responsible for ensuring the IT services we deliver to our international colleagues meet all the required SLA's and OLA's, this will include management reporting and service reporting.

You will be managing an onshore and offshore team with a mixture of third party and outsourced teams in different time zones (EST, BST, CET and JST).

Responsible for the full IT Service Catalogue for International devices and infrastructure, ensuring that SSE process and polices are compliant and inline with the ITiL framework.

Provide a strategic direction to the Service Operations team for our SSE International business whilst managing an outsourced service desk ensuring all calls are managed through SSE best practices.

Provide full technical experience and guidance to the business whilst developing a road map in conjunction with other SSE IT Teams, you will be expected to create and adapt processes and tools with a view of merging into a future single SSE group standard.

- Management of SSE's international Service Operations.

- Management of end user devices.

- Availability and service performance reporting.

- Stakeholder Management.

- Continual Service Improvement.

What do I need?

To be considered for this role, we would love you to have:

- Previous Team Leader experience.

- ITIL best practise.

- Empathy.

- Experience in managing staff in different time zones.

- Knowledge of SSE's international business.

About our Business

SSE IT underpins the technology needs of all the different businesses that make up the SSE group. From emerging technologies to data and analytics to cyber security - we power SSE's growth and enable it to generate value, while keeping it secure. As a trusted business partner that helps SSE lead in a low carbon world, we are proud of our service. Working for SSE IT is all about equipping SSE for now and the future.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

Further actions

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact David on 01738 275846.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.