Service Support Administrator

The Fire and Rescue Service in Nottinghamshire has an exciting opportunity for an ambitious individual to join the Strategic Support Team as a Service Support Administrator.

Service Support AdministratorBeeston (NG9 2GQ) / Arnold (NG5 8PP)

• Grade 3: £25,119 - £26,873
• 37 hours - Monday to Friday (Open to part-time working)
• Permanent

Please Note: Applicants must be authorised to work in the UK

The successful candidate will provide a high quality, efficient, timely and customer focused administrative service to departments and teams across our Service.

Our client is open to discussion with the successful candidate on their preferred work location (either Beeston, NG9 2GQ or Arnold, NG5 8PP and they are open to discussion with candidates who may wish to work part time. If you would like to help keep communities safe, apply now.

Key Responsibilities:

• Manage the services' Safe and Well process using the Community Fire Risk Management Information System (CFRMIS) as well as assist with a range of duties relating to CFRMIS.
• Provide a welcoming front-of-house reception service to employees, partner agencies and visitors.
• As a first point of contact, ensure that the Service's Core Code of Ethics are followed to support a diverse organisation culture.
• Cover at other locations where necessary.
• Provide general administration duties such as coordinating meetings, taking calls and using different computer systems and databases to interrogate and report on data.

Experience/Qualification

• Recent experience in providing ICT Service Desk telephone and in-person support in a medium-sized, multi-site organisation.
• Knowledge of a broad range of IT hardware and software.
• Knowledge on Microsoft O365.
• An understanding of internet security issues and experience using tools to combat these issues. Additionally, some experience in network administration.
• Strong communication in writing and listening skills and ability to deal with all users calmly and with respect.
• Previous experience of teamwork showing an ability to communicate and share tasks in a cohesive, cooperative, and equitable manner.
• Full UK driving licence.

Benefits:

• Agile Working - We are very proud to offer employees the ability to mix office work with working from home to provide flexibility to help with your work-life balance.
• Flexibility - Our client is family friendly and they are open to considering different working patterns which help you provide a better service to our community while supporting your home life.
• Annual Leave - 23 days of annual leave with an extra three concessionary days, plus bank holidays and a Christmas concessionary day.
• Health and Wellbeing - As a Service, they provide a wide range of Health and Wellbeing support to all employees which includes access to a Bupa cashback scheme, an Employee Assistance Programme and a dedicated Occupational Health team who are there to support you. Also, all employees receive free access to a gym.
• Blue Light Card - working for an emergency service, you will have the ability to apply for a Blue Light Card which enables discounts on shopping and eating out.
• Development - You will have access to both formal and informal professional development opportunities which will help you advance your career.
• Pension - Access to a public service defined benefit pension scheme.

If you feel you have the skills and experience our client is looking for and want to play an integral part in keeping Nottinghamshire communities safe, then they look forward to hearing from you.

How to apply for the role:

If you have the skills and experience required for this position, click "apply" today and you will be directed to the company website where you will be able to submit an application form.

Closing Date: Thursday 18th April 2024

Interview Date: Tuesday 30th April 2024

The Fire & Rescue Service in Nottinghamshire is proud to be an equal opportunities and 'Disability Confident' employer, and is committed to increasing the diversity of its workforce. They welcome applications from all communities and particularly those who are currently under-represented in the workforce.

This service is committed to the safeguarding and protection of children, young people and adults at risk of abuse and or neglect and operates a safer recruitment process.

The successful candidate will be subject to a Standard Disclosure and Barring Service check and a Police Vetting check.

Please note that CVs will not be accepted in place of application forms.

You must be authorised to work in the UK. No agencies please.

Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application.