Service Support Officer

Monday - Friday
(Apply online only)
Temporary on going contract
Must have previous housing experience.

About the role:

• Deliver a support service in Public Protection and Licensing to agreed standards to maximise service quality and continuity. Maintain systems, processes and procedures and contribute for the Home Improvement Agency including monitoring and review to facilitate service delivery and improvement.
• Maintain financial, stock, enforcement and other records and review data to contribute to resource planning, demand management and service delivery. Follow established procedures to ensure adequate resources are available to meet work requirements.
• Liaise with internal and external colleagues, organisations and the public to provide a support service, managing and prioritising own workload to meet deadlines, to maximise service quality and continuity.
• Understand and comply with relevant legal, regulatory, policy and procedural requirements and standards and escalate/report concerns to management as appropriate. Champion and provide high quality, customer focused and reliable office based technical support advice and guidance in line with service requirements.
• Supporting team leaders to provide excellent customer service, by responding to customer queries in a timely and accurate way, either in writing or verbally, understanding concerns, highlighting risk and delivering a satisfactory response.
• Maintenance and administration of performance and management systems, including databases, spreadsheets and other summative information.
• Support team leaders to deliver front line services by, co-ordinating and monitoring the activities of front-line staff and partners, providing information, communication, guidance, support and feedback to respond to service requests.