Service Support Officer
Westminster
£18 P/H (Umbrella)
The Role
Deliver a support service in Public Protection and Licensing to agreed standards to maximise service quality and continuity. Maintain systems, processes and procedures and contribute for the Home Improvement Agency including monitoring and review to facilitate service delivery and improvement.
Maintain financial, stock, enforcement and other records and review data to contribute to resource planning, demand management and service delivery. Follow established procedures to ensure adequate resources are available to meet work requirements.
Liaise with internal and external colleagues, organisations and the public to provide a support service, managing and prioritising own workload to meet deadlines, to maximise service quality and continuity.
Understand and comply with relevant legal, regulatory, policy and procedural requirements and standards and escalate/report concerns to management as appropriate.
Champion and provide high quality, customer focused and reliable office based technical support advice and guidance in line with service requirements.
Supporting team leaders to provide excellent customer service, by responding to customer queries in a timely and accurate way, either in writing or verbally, understanding concerns, highlighting risk and delivering a satisfactory response.
Maintenance and administration of performance and management systems, including databases, spreadsheets and other summative information.
Support team leaders to deliver front line services by, co-ordinating and monitoring the activities of front-line staff and partners, providing information, communication, guidance, support and feedback to respond to service requests.
The Company
A Fairer Westminster begins with a Fairer Council, one that puts resident voices foremost in our decision making. As one of our commitments, we established a Design Review Panel to provide expert independent advice on major development, planning and regeneration projects. We also adopted more than 100 policy recommendations from a panel of independent experts in the Future of Westminster Commission.
The Candidate
1. Effective communication, written and verbal, able to communicate complex information in a way that is meaningful and easy to understand.
2. Self-motivated and organised, takes responsibility for own learning. Willingness to learn new information and new skills
3. Excellent time and work load management - using a variety of techniques and a commitment to work to process
4. Flexible approach to work, willingness to take responsibility for agreed tasks in agreement with Team manager. Proactive problem solving, brings challenges to team manager for collaborative discussion, implements agreed actions and reviews effectiveness of work
5. Excellent IT Skills and proficient use of databases and Microsoft Office
How to apply
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly;