Service Transformation and Orchestration - SC Cleared, Barrow

Inside IR35 - negotiable rate

Hybrid working, minimum 2-3 days per week onsite Barrow-in-Furness

SC Clearance required

Coordinate and support standardized processes, procedures, and tools for all delivery towers;

• Ensure compliance of following within assigned set of accounts

  o SLA & contractual obligations, Quality metrics, CSAT, Productivity targets, Automation targets

  • Manage all services to clients according to committed service levels.
  Deployment of projects to drive sustainable cost savings while maintaining and/or improving service quality
• Demonstrable support and execution of Global Efficiency initiatives
• Interface with delivery team and SDMs in support of day-to-day operations
• Manage the allocation of delivery resources to key organizational priorities in support of existing clients, continuous improvements, and growth opportunities
• Drive Improvement initiatives with measurable benefits
• Ensuring that a culture of improvement, learning and productivity is in place across their team
• Work closely with the Account Delivery leadership

* Training of Account operational resources in line with client and engagement requirements