Service Transition Manager – Hybrid
Harvey Nash is currently recruiting for a permanent role with our client, a leading organisation in the manufacturing industry who are currently undergoing lots of change and transformation. It is a really exciting time for an enthusiastic Service Transition Manager to join the team and have instant impact by driving new capabilities and emerging technologies.
The role:
- Design and Develop Services: Responsible for creating and evolving new services that meet business requirements and align with the overall IT strategy.
- Transition Management: Oversee the smooth transition of services from development to production, minimizing disruptions and ensuring optimal performance.
- Continuous Improvement: Regularly analyse service performance data to identify and implement enhancements throughout the service lifecycle.
- Collaboration and Seamless Design: Work closely with IT, business units, and service providers to ensure a cohesive service design and transition process.
- Adherence to Standards: Maintain strict governance over the design and transition phases, following industry standards and best practices
The candidate:
- Service Management Expertise: Possess in-depth knowledge of IT service management frameworks, particularly ITIL, with a focus on service design and transition.
- Project Management Skills: Demonstrate strong abilities in project management, including leading complex Service Transitions across both agile and waterfall methodologies.
- Change Management Acumen: Proven track record in effectively managing change, ensuring smooth service implementation, and minimizing disruptions.
- Collaboration and Influence: Exhibit the ability to collaborate with diverse stakeholders and influence decision-making processes.
- Analytical and Problem-Solving: Leverage strong analytical skills to identify service improvement opportunities and address challenges during service design and transition.
- Risk Management and Compliance: Apply experience in risk assessment to ensure adherence to industry best practices, audit requirements, and company policies throughout the service lifecycle.
Please apply now or contact me directly for a confidential conversation:
Email – ethan.little@harveynash.com
Service Transition Manager – Hybrid