Services Consultant / Software Support Consultant

Services Consultant / Software Support ConsultantLocation: Predominantly remote role, company is happy to consider anyone in South / South East of England.Exciting opportunity to join a grow Software Company who works across the UK, Europe and USA.Role purpose:As a Consultant, you will be part of the Professional Services Team providing expert guidance and support to our clients in the UK. Your primary focus will be on delivering exceptional consulting services, managing client relationships, and driving successful
project outcomes.Using industry knowledge and customer processes will enable the implementation of award-winning project planning software and associated product suite.The Consultant must be able to articulate technology and product positioning to both business and technical users across the product portfolio. The Software Consultant must be able to identify all technical issues of assigned accounts to assure complete customer
satisfaction through all stages of the sales process.Key responsibilities:• Provide consultancy services, configuring the system in accordance with customer requirements, processes and methodology.• Presales involvement.• Managing the implementation process at all stages from its initiation.• Implementation handover to internal stakeholders after completion.• Gathering requirements from customers to enhance products and services.• Identify growth opportunities.• Provide upsell/cross-sell leads to the Sales...