Single Point Of Access Administrator

Job Title:Single Point of Access Administrator/Reception Team
Location: Cambridge, Mill Road
Position Type: Temporary, on going

Salary : 10.42p/h
Start Date: 11/03/2024, ASAP if after this date
Working Hours: Monday-Friday, 8:30 AM - 4:30 PM, 37.5 hours per week (Face to Face, not remote)

Job Description:

We are currently seeking a motivated individual to join the team as a Single Point of Access Administrator. As the first Point of contact for service users and professionals, you will play a crucial role in coordinating care and ensuring a positive patient journey.

Duties:

• Receive and manage calls, emails, correspondence, and other contacts from service users and professionals.
• Coordinate care according to agreed protocols and pathways, recognizing when referral to a clinician is required.
• Record details of all contacts using SystmOne (S1) and other systems.
• Ensure efficient and effective progression of follow-up actions from contacts.
• Act as the first Point of contact on Reception, checking in patients, liaising with clinicians, and facilitating a positive patient journey.
• Complete administration tasks on S1, including scanning, registering referrals, updating service user information, and confirming appointments.
• Book interpreters as requested by clinicians and manage meeting room calendars.
• Perform routine administration tasks such as scanning, photocopying, sending out letters/reports, and ordering.

Necessary Skills or Requirements:

• NVQ 3 (Administration related) or equivalent experience.
• Excellent communication and interpersonal skills.
• Effective prioritization and coordination of work.
• Proven skills in the effective use of Microsoft Office packages.
• Ability to work flexibly as part of a team.
• Excellent time management skills.
• Ability to use initiative without close supervision.
• Ability to handle conflict and empathize with service users in stressful situations.
• Good attention to detail.

If you are interested in this role and you meet these requirements, please email your CV.