Site Support Manager

Job: Site Support Manager
Salary: Up to £37,000 per annum DOE
Shifts: Monday to Thursday - 08:00 - 16:30 / Friday - 08:00 - 14:30
Duration: Permanent
Location: Chirnside
The client
Our client is rapidly growing company known for there expertise and commitment to customer satisfaction. With a focus on quality and long-term relationships, we pride ourselves on being a customer-centric organization.
Position Overview:
As the Site Support Manager, you will be based in the picturesque Chirnside/Scottish Borders area, with reporting responsibilities to our head office in North Tyneside. Your primary role will be to provide invaluable support to our Maintenance and Engineering Team, as well as key members of our Operations Team.
Key Responsibilities:

• Foster productive relationships with our Maintenance and Engineering Team, offering comprehensive support and guidance.
• Proactively handle customer inquiries and requests, both in-person and through various communication channels, ensuring timely responses and accurate quotations.
• Efficiently manage store stock and inventory systems at customer sites, ensuring seamless operations.
• Provide technical expertise on MRO products to support site needs.
• Follow up on outstanding quotations and expedite supplier orders to meet customer expectations.
• Process customer orders with precision and care, maintaining high standards of service.
• Maintain office systems and procedures, ensuring smooth day-to-day operations
• Compile and prepare reports and documents as needed, contributing to informed decision-making.
• Keep internal communication systems up-to-date and accurate, while maintaining customer records with attention to detail.

Desired Skills and Qualifications:

• Outstanding customer service skills, with a passion for exceeding expectations.
• Demonstrable experience in the MRO industry, coupled with technical expertise across various product sectors.
• Excellent verbal communication and active listening abilities.
• Proficiency in computer applications, including email and sales systems (training provided).
• Comfortable managing multiple calls and emails daily, with strong time management and prioritization skills.
• Ability to work independently as well as collaboratively within a team.
• Previous customer service experience in an industrial setting.
• Valid UK driving license

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As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.