Small Claims Administrator

SMALL CLAIMS ADMINISTRATOR WANTED!We are seeking an exceptionally organised and customer-focused individual to join a highly reputable Tonbridge based company as a Small Claims Administrator.This is a new and exciting position, which will see the successful applicant managing the Small Claims process from start to finish, including processing claims, communicating with clients, and organising documentation.They are a dedicated and collaborative workforce that support one another and also encourage professional development and progression. A role not to be missed!Responsibilities: Effectively managing incoming emails, ensuring they are correctly allocated to the relevant claims. Manually logging claims on to the claims system in an accurate, timely manner. Thoroughly checking supplier reports to ensure that they match Providing exceptional customer service by promptly responding to client queries and concerns. Updating clients' information, including details, images, paperwork, and forms submitted. Ability to handle Live Chats and Portal Messages while maintaining a professional demeanour. Excellent written communication skills to effectively convey information and respond to inquiries. Delivering outstanding customer service to clients by providing timely and accurate information. Demonstrating excellent IT skills to efficiently manage claims and related tasks.The ideal candidate will have excellent customer service skills, be highly organised, and possess strong attention to detail. Prior experience in a similar role is preferred, although not essential.Location: TonbridgeSalary: GBP20,000 - GBP21,000Hours: Monday - Friday 9am - 5.30pmAdditional information: Temp position with opportunities to become permanentIf you are an expert in all aspects of administration and can remain customer-focused whilst working within a busy working environment, then we would like to speak to you. Please apply be sending your CV to Melissa at TN Recruits Temps with your CV or call for more information.In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.