Working in the litigated motor team, the file handler will effectively manage a portfolio of litigated Small Claims track files (including those in OIC portal) under the supervision and guidance of a lead File Handler/ supervisor. The role will involve handling both quantum and liability Small Claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement. Induction to role training will be provided along with continued on the job support and mentoring from a senior handler/ supervisor.
Key Accountabilities
Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court and OIC portal deadlines are met.
Delivery of agreed performance targets and quality standards
Analysis of the available evidence to create an initial case strategy on liability and quantum.
Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs
Proofing witnesses, assessing their evidence and drafting statements.
Drafting of Court document and complying with all Court deadlines are met.
Instructing, briefing and liaising with Counsel.
Guiding the Defendant through the litigation process where required and setting expectations.
Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
Delegation of tasks where available and appropriate to other members of the team
Dealing with correspondence and telephone calls within strict service level agreements,
Updating reports upon receipt of evidence as required.
Adhering to Client Guidelines - delivering up to date and accurate information about progress when requested
Ensuring files are kept within ISO 9001 guidelines
To ensure compliance with the SRA Standards & Regulations
Experience, Skills and Qualifications
Established experience in law through further education or experience
RTA file handling experience within a law practice or Insurer is essential
Credit Hire experience / knowledge would be desirable
Understanding of the high way code and basic road traffic act principles obtained through current / previous file handling
Ability to plan and prioritise workloads
Efficient in a process driven environment
Drive to achieve to take development opportunities when they arise with a positive attitude
Excellent listening and verbal communication skills
Excellent written communication skills and the ability to compose professional written communications
Ability to follow instruction with attention to detail
Ability to recognise when sensitivity and tact are required
Effectively work within a team
Basic knowledge of the Court Practice Rules
Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; Our Values We are connected We are Dynamic We are Innovative We succeed together
Contract Type
Permanent
Area
Corporate Risk and Advocacy
Sub Area
Litigated Motor
Office
Leeds - Ambler House
Closing Date
09 Apr 2024
Refer code: 3040185. Keoghs - The previous day - 2024-03-21 22:02
Address
Salary
