Smart Metering Field Manager

Job Title: Smart Metering Field Manager

Working Hours: Monday to Friday, 08:00 - 16:30

Roles & Responsibilities:

Field Activity Control and Auditing:

• Ensure the safety of the team through consistent application of company Health & Safety practices.
• Conduct regular audits and checks to maintain high safety standards.

Team Management:

• Effectively manage and lead direct reports, covering all aspects of performance management.
• Handle Human Resource matters including recruitment, induction, training, appraisals, sickness monitoring, timekeeping, disciplinary issues, and performance issues.
• Conduct regular performance reviews across the team.

Health & Safety Compliance:

• Install and maintain a compliant Health & Safety culture, ensuring all objectives are met.
• Ensure all installations are accurate and compliant with industry regulations and standards.
• Ensure engineers have the correct equipment and PPE, conducting regular checks and facilitating repairs or replacements as necessary.

KPI Management:

• Ensure that Key Performance Indicators (KPIs) are met across the team of engineers.
• Lead and motivate team members, ensuring awareness of commercial aspects.

Customer Focus and Service Delivery:

• Optimise service delivery and champion a customer-focused approach.
• Conduct root cause analysis of customer complaints, vehicle damage, on-site incidents, and quality standards.
• Implement best practices to achieve or exceed company targets for Health & Safety and service delivery.

Data Analysis and Decision Making:

• Analyse data to improve decision-making processes and implement changes to enhance performance and commercial outcomes.

Site Visits and Compliance Checks:

• Spend 4 days per week completing site visits, performing face-to-face van checks to ensure compliance with company procedures.
• Monitor daily van checks and carry spare assets and consumables to issue to engineers during site visits.

Administrative Duties:

• Carry out return-to-work forms and undertake probation reviews.
• Complete engineer inductions and update sickness records.
• Attend interviews with potential candidates and demobilize any leavers at the Aylesbury Office.
• Issue technical support and abort codes.

Qualifications and Skills:

• Proven experience in managing field teams, preferably in the Smart Metering or utilities industry.
• Strong understanding of Health & Safety regulations and practices.
• Excellent leadership and team management skills.
• Ability to analyze data and implement changes for performance improvement.
• Strong communication and interpersonal skills.
• Proficiency in handling administrative tasks related to Human Resources and performance management.

Location: Aylesbury Office, with regular field visits as required.

This job role outlines the essential duties and responsibilities expected from a Smart Metering Field Manager, ensuring the smooth operation and safety compliance of the field team while optimizing service delivery and maintaining a customer-focused approach.