Smart Rollout Coordinator

About the Role

Base Location: Reading or Cardiff

Salary: £31,339 - £35,892 + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: 12 month Fixed Term Contract | Full Time | Flexible First options available - this is a hybrid role working a minimum of two days a week from the office at one of the advertised locations

What is the Role?

As a Smart Rollout Coordinator, you will support the requirements of the Smart Installation regime running to June 25. Working as part of the Smart meter roll out programme you will play a vital role building & maintaining strong relationships with our larger customers, third parties, managing agents and Installers to ensure that each customer has a successful Smart Meter rollout. Your responsibilities will include:

- Building relationships with a portfolio of customers using various communication channels to ensure each has a smart roll out plan for their remaining traditional meters.

- Building relationships with internal Customer Solutions teams to ensure each rollout has the best possible chance of success by sharing key customer insight and challenging teams to discuss smart with your customers at every possible opportunity with relayed intelligence.

- Liaising with and challenging external Meter Operators (MOPs) to ensure each roll out has an effective plan of action whilst investigating & overcoming risks and issues.

- Maintaining campaign databases with accurate customer information, including but not limited to; Detailed communications with customers, next actions required and forecasts of likely appointments/installs.

- Communicate with internal and external customers via various communication methods to achieve targets. Activities to be governed/prioritised by Key Performance Indicators.

What do I need?

To be considered for this role, we would love you to have:

- Experience working in an Account Management role within the energy sector or similar organisation.

- An understanding of the Energy sector and Smart Metering, including governing bodies (Ofgem, DESNZ etc)

- Strong analytical skills with the ability to comprehend and articulate findings is essential.

- Proven experience of managing customer portfolios and workload to deliver on business KPIs.

- Competency in using reporting programs such as Excel and Power BI would be advantageous but is not essential.

About our Business

The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.

In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.

Whats in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Lynsey on 01738 340426.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.