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SalaryAbout The Role
Do you know how to deliver an exceptional customer experience? Have you worked in a Contact Centre environment? You could come and join our SMR & Inspections Services Team at Bescot and become our next Customer Advisor!
As a Contact CentreAdvisor within SMR, you will play an integral role in ensuring the delivery of a world class customer experience for multiple brands by acting as a focal point for customers that are booking recall, service, and repair work.
Base salary of £20,481.55 for 35 hour per week.
08:00 – 16:00 / 09:00 – 17:00 / 10:00 – 18:00 (rotating Sat/Sun 09:00-17:00 - with a rest day in the week)
Benefits and rewards:
- Free RAC Breakdown cover from day one
- Group Life Assurance of up to 4x salary
- Health and wellbeing benefits - including healthcare cash plan, private medical insurance, GymFlex membership and Cycle to Work benefits
- Car salary sacrifice scheme - including offers on electric vehicles
- FREE on-site parking
- Free European Breakdown cover including 7 days car hire to continue your journey
- Amazing employee benefits including added discounts on big brands, hotel stays and days out
What you’ll do…
- Achieve individual and department KPI`s and quality measures
- Use every contact as an opportunity to cleanse the manufacturer database
- Ensure any written communication reinforces the Brand
- Build and update product and process knowledge
- Take inbound calls & make outbound calls to customers
- Demonstrate 100% customer contact attempts
- Quickly build rapport with customers
- Capture customer feedback/information accurately in relevant systems
- Work as part of a team to drive improved performance
- Continuously develop your product knowledge and customer demographic awareness to tailor your conversations
To be the best, we want the best. We’re looking for Customer Service Advisors who:
- Have previous experience working in a customer service environment (Contact Centre or sales experience would be advantageous)
- Can utilise their sales skills in key areas while in calls with our customers; the ability to upsell products will work well in this team
- Have the experience and an understanding of what outstanding customer service looks like, you will be communicating with customers over the phone and via email
- Have the ability to handle customer complaints
- Demonstrate excellent PC & admin skills
This role will suit someone who is driven to delight customers and ensure a smooth customer journey through out.
If this is the role for you, apply now!
