Address
Form of work
SalaryLocation: Hybrid
Employer: Pertemps Recruitment Partnership for Harrow Council
Contract Type: Temporary Assignment
Hours of Work: 35hours per week, Monday to Friday
Overview of a Social Care Advisor:
Pertemps have an exciting opportunity within Harrow Council for a self-driven and motivated Social Care Advisor: to join an expanding team. The role of a Social Care Advisor has a competitive pay rate of £16.86per hour, increasing in line with Harrow Council Pay Scale increments. Other benefits include, accruing up to 28 days holiday per year (including Bank Holidays) and the opportunity to apply for any internal permanent roles within Harrow Council.
The Main Purpose of a Social Care Advisor:
- To refer customers onto other Access Harrow teams (e.g. Housing, Adults, etc) who require other Council services.
- To log all customer contacts on to the relevant systems (SAP CRM, MVM, Northgate, etc)
- To respond as appropriate to general Email and webform enquiries coming into the Contact Centre
- To answer in a professional manner all telephone/email enquiries coming into the Contact Centre, ensuring the highest standards of customer care are maintained.
About you, the successful Social Care Advisor will have:
- Must be able to search information systems and use own knowledge to provide information, advice, and guidance, and to resolve requests.
- Must be able to advise on a range of options, suggest alternatives and/or improved solutions.
- Must be able to prioritise and plan own workload and have excellent organizational skills.
- Must be IT literate and confident in the use of basic IT systems.
- Must have a clear understanding of the diverse nature of Harrow's communities, the implications for Access Harrow and the impact on Harrow's residents and service users.
- Must be able to communicate effectively at all levels actively listens and responds to the customer as appropriate: good written communication skills.
About Us
" For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be an accredited 'investor in people' which is reflected across our business in the length of service and career progression of our employees.
" Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.
" The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn
