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Form of work
Salary Key responsibilities Work with the GP practices within South Crawley PCN to provide personalised support to individuals, their families, and carers to take control of their wellbeing, live independently and improve their health outcomes. Develop trusting relationships giving people time to focus on what matters to me. Take a holistic approach, based on the persons priorities and the wider determinants of health. Co-produce a personalised support plan and improve health and wellbeing, introducing or reconnecting people to community groups and statutory services.The role will require managing and prioritising your own caseload, in accordance with the needs, priorities and any urgent support required by individuals on the caseload.
It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/ agencies, when what the person needs is beyond the scope of the Link Worker role, i.e. when there is a mental health need requiring a qualified practitioner. Draw on and increase the strengths and capacities of local communities, enabling local VCSE organisations and community groups to receive Social Prescribing referrals. Ensure they are supported and can provide opportunities for the person to develop friendships and a sense of belonging, and build knowledge, skills and confidence.
Key tasks Build relationships with key staff in GP practices within South Crawley PCN, attending relevant meetings, becoming part of the wider network team, giving information and feedback on Social Prescribing. Promoting Social Prescribing with patients maintaining a focus on equity, and be proactive in developing strong links with local agencies Seek regular feedback about the quality of service and impact of Social Prescribing on referral agencies. Be proactive in encouraging self-referrals and connecting with local communities, particularly those communities that statutory agencies may find hard to reach. Provide personalised support Speak to people on a one-to-one basis, either remotely or by meeting in the community.
Occasionally home visits may be beneficial and these can be supported by the team lead. Give people time to tell their stories and focus on what matters to me. Build trust with the person, providing non-judgemental support, respecting diversity, and lifestyle choices. Work from a strength-based approached focusing on a persons assets.
Be a friendly source of information about well-being and prevention approaches. Help people identify the wider issues that impact on their health and well-being Help people maintain or regain independence through living skills, adaptations, enablement approaches and simple safeguards. Work with individuals to co-produce a simple personalised support plan based on the persons priorities, interests, values and motivations including what they can expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing. Where appropriate, physically introduce people to community groups, activities, and statutory services, ensuring they are comfortable.
Where people may be eligible for a personal health budget, help them to explore this option as a way of providing funded, personalised support to be independent, including helping people to gain skills for meaningful employment, where appropriate. Support community groups and VCSE organisations to receive referrals Forge strong links with local VCSE organisations, community and neighbourhood level groups, utilising their networks and building on whats already available to create a map or menu of community groups and assets for the PCN. Develop supportive relationships with local VCSE organisations, community groups and statutory services, to make timely, appropriate and supported referrals for the person being introduced. Ensure that local community groups and VCSE organisations being referred to have basic procedures in place for ensuring that vulnerable individuals are safe and, where there are safeguarding concerns, work with all partners to deal appropriately with issues.
Where policies and procedures are not in place, give help and support to groups to work towards this standard before referrals are made to them. Support local groups to act in accordance with information governance policies and procedures, ensuring compliance with GDPR/Data Protection. Work collectively with all local partners to ensure community groups are strong and sustainable Work with commissioners and local partners to identify unmet needs within the community and gaps in community provision. Support local partners and commissioners to develop new groups and services where needed.
