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SalaryAbout The Role
Soft Services Manager
A fantastic opportunity has arisen within Bidvest Noonan for a Soft Services Manager who will work at our client’s prestigious site.
This is a position that will suit an organised and energetic individual with great leadership skills as well as passion for cleaning and for people and likes to be hands-on.
- This will be a hands on role supporting the daily cleaning operation
- Fully understand Specification and implement on site
- Understand KPI/SLA’s and ensure targets are met monthly
- Submission of additional works following approved processes
- Managing Rentokil visits and recommendations, communicating these to the client. All recommendations and visit reports updated on MYRENTOKIL portal
- Managing Ground Control visits and reports sent to the client
- Managing OutCo visits for cold weather services and sharing with the client
- Manage all budgets, hours, consumables, uniform, stationary
- Utilise approved tools to manage budgets and consumables e.g. budget tracker, Bunzl order form, Helpdesk
- Management of all service lines and sub-contractor works according to requirements
- Management of all machinery issues and responsible for ensuring machines are fully operable at all times
- Full responsibility for all compliance- Health & Safety, Training, Inductions, PAT testing etc to ensure fully up to date
- All electronic auditing requirements- Weekly & Monthly
- Ensuring standards are being met on a daily, weekly & monthly basis
- Rotas/Schedules in place for staff
- Holidays process and allowances being managed, appropriate cover etc.
- Staff recruitment, retention and development
- Management of payroll processes and budgets
- Managing HR activity within on-site team and carrying out staff management processes in line with HR guidance
- Building relationships with Client and sub-contractors (regular communication/updates)
- Create and maintain schedules for staff and procedures associated with Soft Services delivery and completion.
- Oversee all third-party activities associated with Soft Services performed
- Creation of procedures for problem prevention and intervention
- Act as front-line trouble shooters in anticipating and identifying potential problems and acting quickly to resolve them
- Fully understanding and utilising of all company systems such as Ngage, Agresso,Human Focus etc
- Staff training and development
- Ensure that all staff are assessed/developed/performance managed on a regular basis, to include annual Pathways to Success
- Ensure adequate supervision id organised for days off or holiday cover
- Manage the customer effectively
- Proactively deliver solutions to meet client expectations
- Strong sales initiative and awareness of new business opportunities, maximising local knowledge to assist with problem solving
Job role requirements:
- Previous experience in a similar role
- Excellent customer service
- Effective communication skills using multiple approaches to effectively manage staff and site issues
- Gets things done, well organised, prioritises and plans on how to achieve results
- Works collaboratively with others, involving and encouraging other team members
Benefits as a Soft Services Manager:
- Paid holidays
- Pension plan
- On-going training
- Progression opportunities
About Us
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact careers@bidvestnoonan.com
