Software Support Engineer

Software Support Engineer opportunity to join a travel technology company based in Newark, NG24.
This is a customer facing role and the position supports and maintains applications that they build for their customers around the world. Their applications are web based, deployed on Azure cloud, exposed as web services/applications using various technologies including C#, JavaScript, ReactJS, .NET MVC, MS SQL, HTML5, CSS3, jQuery.
This is a Support role. There will be development, but this role needs to be someone who is prepared to work on existing products to work on technical side of integrations, bug fixing etc.
There is a development aspect too and you will be working on new development - but support comes first.
You will need to have experience in Software Support and client facing roles.
Key Responsibilities
* Taking ownership of support requests, collaborating with the development and operations teams to promptly identify and resolve issues, and providing regular updates to stakeholders.
* Following standard procedures for proper escalation of unresolved issues to the appropriate internal team.
* Updating customer documentation to prevent recurrent issues.
* Proactively monitoring insights and alerts in the production environment to identify potential issues.
* Collaborating with the product and development team to test new product releases and expedite the release processes.
* Debugging script, writing code snippets for customers as well as continuously refining and documenting various processes.
* Assist in developing tools and resources to help improve the company's internal operational efficiencies.
Requirements
* Skills for understanding and writing C#, .NET MVC, Web Services, MS SQL, JavaScript, HTML5, CSS3, MySQL, Azure
* Strong analytical and problem-solving skills
* Excellent communication skills
* University Degree in Information Technology or relevant field
* Understands the principles of OOP
* Ability to work in a team under guidelines provided by the Team Leader using agile software development (SCRUM).
A great culture is in place which is friendly, supportive and fun is encouraged! You will be supported to continue your learning with additional training.
This role will be hybrid with 3 days per week in the office in Newark so you must be commutable.
£30,000 - 40,000 based on experience - Great benefits
You must have the right to work in the UK as sponsorship is not provided.
Please reach out to me on or to find out more information and get your application moving!