Software Support

An ideal role for you to apply your technical ability, customer relationship skills and basic knowledge of software engineering principles.

• Basic salary to 45k per annum.
• Annual bonus.
• Hybrid working role, 2-3 days at HQ per week for the initial 6 months.
• Occasional international travel.
• Well established (35 years) software company delivering bespoke solutions for a global client base.
• Work closely with a small, dedicated and highly trained team of Software Engineers.
• Rewarding blend of customer & installation support, testing, QA & software documentation.
• Real emphasis on your training and development; suit someone with a thirst for learning.
• Excellent opportunity for career progression where you will be rewarded.
• Collaborative, supportive and autonomous company culture.
• Private Healthcare, Pension, 25 days Holiday.
• Head office based 8 miles south of Bromley in Biggin Hill (own transport ideal).

Core responsibilities will typically include:

• Support the team with new software rollouts remotely.
• To gain a deep understanding of bespoke products to provide technical support remotely.
• Build and manage relationships with clients.
• Create and contribute to the documentation of standardised processes.
• Collaborate closely with the development team to strategize and execute comprehensive quality assurance and testing plans.
• Assist in the coordination of testing cycles, deployment phases, and product releases while meticulously documenting discovered issues and bugs.
• Play a vital role in the QA process throughout the software development life cycle.

Expected Qualifications, Skills & Experience:

• Relevant technical support, customer support, or IT related work experience. 
• Demonstratable knowledge of basic software engineering principles.
• Excellent communication skills.
• Strong organisational and prioritisation skills.
• A natural problem solver.
• Keen attention to detail and driven by quality.
• Comfortable with paid overseas travel (3 European trips (2-3 days each) in first 12 months) .

Ideal Experience:

• A basic understanding of C# or .NET or other languages.
• Any experience gained in software testing or development.