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Form of work
SalaryAre you a tech-savvy individual with a passion for problem-solving and a keen eye for detail? Do you thrive in a dynamic environment and enjoy working with code? If so, we have an exciting opportunity for you!
Position Overview:
We are seeking a Software Support Executive to join our clients Operations team. As a key member of the IT division, you will be responsible for providing technical assistance and troubleshooting support for software systems used in their products. This role does not involve testing or software development but requires a strong ability to understand commands and a willingness to learn.
Responsibilities:
- Software Support: Provide technical assistance to the operations teams, ensuring products have been uploaded with relevant commands.
- Troubleshooting: Diagnose and resolve software problems promptly and efficiently.
- Code Management: Manage and upload code as per specified requirements to ensure seamless system functionality.
- Documentation: Maintain accurate records of support requests, resolutions, and code changes.
- Collaboration: Work closely with the IT team and warehouse personnel to ensure smooth software operations.
- Continuous Improvement: Suggest and implement improvements to enhance the efficiency of software systems. Learn and progrss your career within IT and Technology.
Qualifications:
- Technical Proficiency: Understanding of software systems, a passion for IT.
- Problem-Solving Skills: Proven ability to troubleshoot and resolve technical issues.
- Communication Skills: Excellent verbal and written communication skills.
- Collaborative Attitude: Ability to work effectively in a team-oriented environment.
- Adaptability: Comfortable in a dynamic setting with changing priorities.
- Attention to Detail: Meticulous attention to detail, ensuring accuracy in code handling.
- Customer Focus: Commitment to providing excellent support to warehouse staff.
Education and Experience:
- A passion and interest in Computer Science, Information Technology, or a related field.
- Previous experience in Software Support or a related role is preferred.
