Solarwinds Specialist

We are looking for a Solarwinds Specialist to join our Tools Operations Team. The role will be an internal customer facing position, leading a team of Network Platform & Applications Engineers responsible for the delivery of ITIL based framework of support activities, consisting of request, problem and change management. This includes the co-ordination of timely technical solutions and responses, including liaising with third party support and external contractors; monitoring progress and keeping users appraised, providing 3rd line support and administration of the following. What you will be doing:

• Monitoring services such as Network Performance Monitoring, Network Traffic Analysis, VoIP Quality of Service Monitoring, Network Device Configuration backup, a companion product overlay (Vale Technology SAM) providing Service Availability Monitoring SLA's, front-end load balancers / Web Servers, IT Monitoring, also including Web Proxy and SMTP Gateway.
• Integrations with other tooling systems such as IT Service management tooling (ITSM) for Event Management (Alerting) and CMDB (Asset Management).
• Role-Based Access Control services such as LDAP integrated Identity Services Engine (TACACS), RADIUS Services, with Two Factor Authentication, underpinning a Remote Desktop farm providing RemoteApp Services providing access to management systems and Customer Network Devices.
• Subject Matter Expertise regarding Best Practice, Modernisation, User Experience, Reporting (incl. SolarWinds SWQL), and Governance regarding use of tooling services.
• Maintain a product/service catalogue of Tooling capabilities, standard integrations & automation solutions, communicating product lifecycles within the business.
• Perform service/application patching & release updates, maintain network device backup schedules, and run daily checks on platform/systems.
• Participate in the design process and undertake build/deployment of complex application platforms, and services.
• In the event of major faults or planned system maintenance, to undertake necessary works outside of normal working hours.

What we are looking for:

• Demonstrable experience of local and wide area networking at an enterprise level.
• In-Depth experience of SolarWinds Network Management & Monitoring tooling.
• Knowledge of SysLog-NG and Elastic Search tooling.
• Experience delivering Automation and Process Engineering.
• Knowledge and/or experience of working in ITIL-based support environments.
• Experience of working within a matrix / shared services structure.
• Ability to work effectively at pace and with competing priorities.
• Good understanding of Information Security (ISO27001) principles & Cyber Essentials Plus.

About Capita Technology and Software Solutions

TSS is right at the heart of Capita, as we work to create a technology-led organization. You'll be part of a Capita-wide network of 55,000 experienced, innovative, and dedicated individuals across multiple disciplines, sectors, and countries. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What's in it for you:

• A competitive basic salary
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.