Solution Architect

JOB TITLE: Solutions Architect

SALARY: GBP68,202 - GBP75,780

LOCATION: Edinburgh or Leeds

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity:

We recognise our tremendous potential in helping Britain prosper. To do this, we need to unlock the great power in our data - which is where you come in. We are looking for an Architect with excellent skills to help to shape and define our solution landscape across the Insurance, Pensions and Investments business.

We are building contemporary, services-driven architecture which creates opportunities to digitise & deliver excellent customer journeys, business outcomes and meets group strategic goals. We need to simplify and redefine our technology and data landscape. And we need to deliver a set of flexible, future-focused core platform capabilities to the benefit of all our customers. You can help shape this future.

You will work directly with the Technology and Business Team inside in our Colleague lab to shape and help to define the Target Solution Architecture for Contact Centre of the Future - working across our digital estate to deliver a modern, AI-driven colleague and customer experience. You will act as technology evangelist, bringing to bear your experience and your enthusiasm to help build the modern technology-led organisation.

About us

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too

What you'll need

• Story-telling skills to describe our Target Architecture and get real buy-in to achieve it.
• The personality and relationship-building skills to energise our product and engineering communities
• The practical experience required to define the technology patterns, standards and practices we will use to guide our organisation
• The knowledge to be able to talk to and understand our customers, reaching solutions that meet their needs

And any experience of these would be really useful

• Practical experience of designing and building cloud-based platforms at scale. You will know and understand the benefits and trade-offs of the various approaches to building out contemporary cloud-ready and cloud-native platforms.
• Understanding of Telephony and Contact Centre solutions - note that this does not require expertise in telephony infrastructure - purely the agent/colleague application technologies
• Understanding of domain driven design architectures - understanding where these are applicable and supporting practical steps towards asynchronous, events-based ways of working in this context
• A working knowledge of contemporary engineering practices

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.