Sound Cafe Supervisor

Sound Cafe Supervisor
Permanent
39 hours per week
The Cumberland draws inspiration from the capital's love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it's the perfect base for a rocking time in London. You'll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!
The Role
If you know, you know... working in Food & Beverage can be busy, but there is nothing else quite like the feeling of working with "your people" and when your work colleagues are more like family. As Team Leader - it's your tribe, and you help them to provide a warm welcome, take orders, deliver food and drink, as well as set up and clear down your department. More than that, you help the team ensure our guests and customers have an amazing experience with us, from recommending dishes and drinks, to knowing where to catch a taxi, or the best theatre shows - you are not just a team leader - you are the person our guests love to talk about and their reason to return.
What we look for
* Previous experience in a customer facing role
* Passionate about delivering the highest levels of service with a desire to learn, work hard and progress
* Comfortable in a front line role facing the public
* Empathetic and able to build relationships
* An open personality who is relaxed and natural in their interactions
* Accurate with good attention to detail
* Demonstrable desire to pursue a hospitality career
* Able to work effectively as part of a team
* Previous experience in a fast paced service environment
What's in it for you?
* Great development opportunities
* Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
* Interest free season ticket loans (conditions apply)
* Access to a 24/7 Employee Assistance Program
* Pension and Healthcare Schemes
* Wagestream - get access to earned salary before payday
* Paid volunteering days
* Generous recommend a friend scheme
* Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
* Great Recognition program
* ...and many more!