Spa Supervisor

An exciting opportunity for a dynamic individual to join our Spa Team.

As Spa Supervisor you will ensure we provide the highest standards of levels of service across our all elements of our Spa.

Your day to day;

• Ensure the department runs smoothly and effectively, providing excellent levels of guest service at all times across the whole Spa, including treatments, fitness and the pool.
• Support the Spa Manager and Spa Team Leader with delivering sales and marketing plans within the spa
• Assist with the implementation of the membership retention plan
• Responsible for dealing with sales enquiries with relevant follow up calls made and all administration completed
• Communicating with other internal departments to ensure integration of the Spa within the whole hotel
• Deal with all problems, enquiries and complaints from Spa clientele when required
• You will need to maximise the sales of the Spa area by continually looking for opportunities and ways to innovate
• Continually maintain a safe environment in the gym, pool area and across the whole spa

 Who are we looking for?  

You will need to have a good rapport with staff and guests and be able to effectively communicate on all levels.

A Passion for Spa, health and fitness is essential and experience in a supervisor role with in a  similar environement would be an advantage.

Being able to multi-task is a must, you will need to offer warm hospitality to our spa members and hotel guests whilst ensuring all aspects of the Spa, gym and pool area run smoothly. 

You should have high standards and thrive in a customer led environment. If you are an approachable leader who enjoys going the extra mile and have excellent interpersonal skills this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Wagestream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high street discounts
• Long service awards, including free meals and free stays with your friends or family
• Employee Assistance Programme
• Discounted accommodation, food, and drink in our beautiful properties
• Pension and Life assurance
• Bespoke training programmes accessible to all
• Apprenticeships available
• An engaging & supportive work environment