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Salarydnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag and Travel Republic.
This is fantastic opportunity to join a fast paced and exciting industry where no 2 days are quite the same. In this role you will service after-sales calls and emails from our customers providing the excellent service that they expect from us.
Our Specialist Administration Team is dedicated and passionate about supporting our customers, going the extra mile, and making the customer feel valued at each step of their journey and make us stand out from the crowd.
You will be responsible for supporting our customers and providing great after-sales care for our cruise and tours products, across all our brands, both over the phone and via email. This will include:
- making changes to a customer’s holiday
- answering invoice queries
- adding special requests to bookings
- taking payments
Hours: 37.5 hours per week, 5 days over 7, between 9am and 9pm.
To be considered for this role, you need to have the following: -
- GCSE/’O’ levels in Maths & English language grade 9-4/A*-C or equivalent
- Previous experience working in a customer service or travel industry environment
- Customer Service experience – ideally in a contact centre environment
- IT literate
- Travel industry experience - desirable
- Customer focussed
- Attention to detail
- Excellent verbal and written communication skills
- Able to work under pressure, meet deadlines and remain calm
- Passionate about travel
For more information, please click on the job description below
Our state-of-the art office in Leyland is just 10 minutes from junctions 28 & 29 of the M6, 15 minutes' walk from Leyland train station and with easy bus route access from the surrounding area.
We have some fantastic benefits, making us a great place to work:
- Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure
- 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
- Additional annual leave purchase scheme
- Company pension scheme
- Life assurance
- Low-cost health care for you and your family
- Employee Assistance programme
- Ongoing development – we have an in-house People Development Team
- Industry/social events – including supplier events, office socials & parties and pop-up shops
- Cycle to work scheme
- Long service awards
- Volunteer days – one day’s paid leave each year to volunteer with a registered charity
- dnata4good – supporting the local communities we work, live, and thrive in
- Refer a friend scheme
- Free eye care tests
- Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
- Casual dress code
- Free tea and coffee, subsidised on-site restaurant with free Wi-Fi and free car parking
