Specialist Customer Care Advisor

We are delighted to be supporting our client in their search for a Specialist Customer Care Advisor. Our client is committed to contributing to a greener future and investing in carbon removal projects across the UK. We would love to hear from Customer Care professionals with a passion for environmental and green initiatives.

The successful Customer Care Advisor will be proactive and empathetic with the ability to deal with a variety of customer support queries.

Main duties;

• Responding to enquiries, handling complaints and providing support to customers.
• Acting as a point of escalation and finding the best solutions while communicating effectively with customers.
• Investigating and responding to customer complaints by identifying the root cause and managing the customers’ expectations through to resolution.
• Understanding customer circumstances and evaluating their vulnerabilities while assessing how best to support them.
• Sharing knowledge and the service we offer to our customers.
• Working within the company framework of processes to ensure regulatory requirements are adhered to.
• Building and maintaining great relationships with third parties to work collaboratively to identify beneficial ways forward for the customer.

Required skills;

• Enjoy working in a customer contact environment with a passion for helping customers.
• Problem-solving and solution-focused mentality.
• Experience dealing with various Specialist Customer support responsibilities, including handling customer complaints and supporting vulnerable customers.
• A desire to offer customer service excellence and always looking for ways to improve customer experience through continuous improvement suggestions.
• Demonstrate exceptional verbal and written communication skills.
• Experience in resolving customer questions and issues, handling customer objections and supporting customers in difficult circumstances.
• Willingness to learn and develop.

What’s in it for you?

• Inclusive, collaborative and friendly work environment
• Flexible working hours and remote working as appropriate with laptops and all required hardware
• Colleague Share Scheme
• Investment in personal and professional development
• 25 days leave plus Bank Holidays.
• Generous maternity, paternity and adoption leave
• BUPA healthcare and a pension plan with colleague contribution
• Cycle to work scheme

For further information about this role, please contact Natalie as soon as possible.