Specialist Refugee Integration Officer

We are Hestia. We make a difference. At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence. The service you will work in….Participating in a payment-by-results initiative that centres on achieving specified outcomes for a caseload of single homeless refugees. This involves providing holistic support in formulating and executing integration plans, securing and sustaining accommodation in the private rented sector and promoting integration into their new community.A day in this role looks like….As a Specialist Refugee Integration Officer at Hestia, you will play a crucial role in our Complex Needs service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.A day will never look the same and some of the things you can expect to do/be responsible for are:Coordinate a frontline service for refugees at risk of homelessness or already homeless in conjunction with 7 West London boroughs.Apply specialist knowledge of housing and homelessness legislation, including private rented housing, the Homelessness Reduction Act, and Housing Act, to relieve homelessness and sustain tenancy.You are required to be ta
rget-led, negotiating with local lettings agents, private landlords, and other agencies to find optimal solutions to clients' housing needs.Deliver against all sets of individual financial outcome targets and service standards on a weekly basis.Manage own caseload effectively and drive engagement with clients in line with service standards and Hestia Values.Travel may be required for property viewings with individuals and building relationships with local organisations to ensure the successful integration of individuals into their new communities and tenancy sustainability.Undertake comprehensive assessments and ongoing reviews of client needs, creating co-produced Integration Plans and implementing actions to improve housing options and community integration. Including the wider support planning, linking with education, employment, health and other support providers and agencies.Actively work with clients to relieve their homelessness by assisting them to secure accommodation in private sector or other housing pathways.Advise clients and manage expectations on housing options with regards to private rented accommodation and other pathways.Why Hestia?Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:Demonstrate knowledge, experience or relevant qualifications in housing and homelessness legislation, in relation to private rented housing, rough sleeping, the Homelessness Reduction Act and Housing Act.Demonstrate knowledge in welfare be
nefits legislation (including welfare reform) to support service users effectively.You are Solution focused and pro-active in achieving high quality client work and results in a fast paced and outcome focused environment.You have previously worked in a target led environment.Previous experience in sourcing, negotiating, and maintaining relationships with agents and landlords in the private rented sector.You thrive in negotiating and accomplishing daily outcomes.A social butterfly who is genuine and empathetic.You have strong work ethics with excellent customer service focus.You have impeccable organisational skills.Our commitment to Equality, Diversity, and InclusionOur services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.We are a disability confident employer…Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.