Sr. Gcc Analyst

Description
Description:
The Senior GCC Analyst provides front-line support to external customers of CME Group for technical, product, trading, application support and functionality. GCC also provides internal customers to provide market-event trend enquires and trend analysis. In this role, the Senior GCC Analyst works regularly in a customer facing capacity to deliver informational assistance via telephone and electronic means. Performing analysis on market conditions and monitoring order flow in a fast-paced environment to deliver an accurate assessment to senior GCC management and Business Line Managers.
For this role the analyst will have a passion for solving problems and delivering excellent customer service. The candidate will deliver advanced market and technical assistance for front-end trading platforms, market data, match engine functionality and perform advanced data analysis.
Responsibilities will include some of the following as well as additional related functions:

• Perform investigations for both internal and external clients - be able to articulate challenging and complex problems and solutions to a broad range of audiences in written and verbal responses
• Field customer enquiries related to market events, connectivity, business technologies and products
• Evaluate and monitor market activity and order flow for efficiency and anomalous behavior.
• Develop ad-hoc queries and perform complex data analysis to create data driven solutions to support or change policy, process procedures and technologies
• Experience with investigative and analytical tools such as Tableau, Looker and Python
• Administration of CME Rule 588
• Perform investigations for both internal and external clients with the ability to articulate challenging and complex problems and solutions to a broad range of audiences

Qualifications:

• Prior customer support experience via telephone and electronic means
• A solid knowledge of Futures, Options and OTC products across Commodities, Equities, Short-Term Interest Rates, FX Derivatives - including Digital Currencies and Energies
• Experience with leading industry charting/news platforms and front-ends, such as Bloomberg, Trading Technologies and CME Direct.

Experience:

• Previous experience within trading, technical support, and market analysis
• The candidate must be able to demonstrate strong written and verbal communication and problem-solving skills
• Advanced understanding of electronic trading
• Data Visualizations and Automation a plus
• Cash Markets experience a plus
• Ability to work both as an individual and as a team
• Self-motivation to learn

More information on the GCC
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