Stakeholder And Customer Engagement Manager

Stakeholder and Customer Engagement Manager

Location - Glasgow or Currie/Hybrid

Salary up to £64,500 per year plus strong benefits package including:

15% annual bonus and Private Healthcare

Full Time / Permanent 
Closing Date: 27/03/24
 
 

Help us create a better future, quicker 

 
Role 

The HVDC projects are multi Billion projects that are being jointly managed by SP Energy Networks (SPEN) and National Grid Electricity Transmission (NGET).

The projects will unlock the rich renewable energy capacity of Scotland and support our drive toward our Net Zero targets in Scotland and across the rest of the UK.

The availability and source of renewable energy generated is constantly changing, therefore our network needs to be able to balance this through increased interconnection. This increased interconnection will guarantee Scotland's security of energy supply and making the transition to net zero by 2050 is expected to generate 60,000 jobs across the energy sector.

To enable us to deliver this project, we need to build new substations, converter stations and lay underground and marine cables on each project.

The Customer Engagement Manager is crucial for the success delivery of HVDC projects leading internal and external stakeholders engagement and communication to manage conflicts, recognise opportunities to enhance the project image provide direction, and provide positive communication both internally and externally across the whole HVDC portfolio.

What you will be doing

Stakeholder and communications lead for the Eastern Link 1 & 4 Projects - Strategic Projects which are key to delivering UK and Scotland's net zero and climate change commitments

Collaboration with NGET Stakeholder and communications team to develop and deliver an integrated Stakeholder engagement plan, project brand and ethos

Responsible for all SP Eastern Link 1 & 4 stakeholder engagement and communications strategy development and delivery - including both traditional media and digital channels, events, and all relevant opportunities to maximise positive perceptions of the company amongst key stakeholder groups.

Requirement to report on engagement with stakeholders, and to suggest, develop and implement innovative approaches throughout - ensuring knowledge sharing across the industry and that our best practices are cascaded.

Work closely with Eastern Link Senior Leadership teams, Project Directors and wider SPT and NGET HVDC project teams to provide expert communications support for the delivery of the HVDC projects.

Assisting in the development of the Eastern Link management team communications skills and media performance

Development and roll out of project branding

What you will bring

Experience working in a marketing and communications environment, developing strategy level materials using multimedia channels of delivery.

Experience in taking complex subjects and communicating them effectively at all levels.

Ability to plan and organise the delivery of an external and business wide communication plan, ensuring that the overall plan maintains momentum and achieves objectives.

Excellent leadership, communication and inter-personal skills in order to motivate and influence managers and staff at all levels. Ability to influence and motivate teams to deliver communication interventions.

Detailed knowledge of communication and marketing tools and techniques and their practical implementation - use of latest technology and multimedia channels.

Proven ability to lead and manage the delivery of communication interventions across a large and complex organisation.

Experience of publication, writing of successful marketing material and business writing

Ability to make progress in an ambiguous environment, where priorities and deadlines can shift

Ability to accommodate travel and overnight stays on a semi-regular basis or as required by the role.

Preferably qualified to degree level or equivalent

Understanding of UK utilities market or similar regulatory environment would be beneficial

Minimum Requirements 

• Professional qualification in communication/marketing and or experience

• Professional qualification in Business and / or experience

• Excellent stakeholder engagement and Customer management skills demonstrated in previous role

• Proven experience in a comparable managerial role

• Computer literacy

What's in it for you

  
 
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.   

  
At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that -  so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include: 

 
    36 days annual leave 
    Holiday purchase - perfect your work/life balance with extra annual leave 
    Share Incentive Plan and Sharesave Scheme 
    Payroll giving and charity matched funding  
    Technology Vouchers - save more and spread the cost of your technology purposes 
    Count us in - pledge to reduce carbon emissions and help fight climate change 
    Electric Vehicle Schemes - to help you transition to green/clean driving 
    Cycle to Work scheme and public transport season ticket loans 
    Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments 
    Life Assurance (4x salary) 
    Access to nudge' financial wellbeing support 
    Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more 
  
  

Why SP Energy Networks 

SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network - connecting infrastructure like wind farms into the electricity system. It's a role that puts us right at the heart of Scotland's ambition to be Net Zero by 2044. And we're taking it very seriously.

We're investing £2 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. 

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in. 
  

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.