Stakeholder & Public Affairs Manager - hybrid

The Vacancy

Location: Aldgate East, London. We are a hybrid workforce and spend 40% of our time in the office.

This exciting role involves working across FSCS, Stakeholders and Public Affairs, to enhance and maintain a positive reputation for FSCS through outstanding, proactive stakeholder management, and Public Affairs.

You will work as part of an ambitious and experienced team to drive forward FSCS’s work and engagement with the organisation’s stakeholder and Public Affairs audiences. Our audiences include (but are not necessarily limited to), financial services firms, consumer organisations, the media, trade bodies, regulators, MPs and government bodies, as well as FSCS’s international counterparts.

You will also work closely across FSCS to educate, inform, brief, advise and help deliver the wider Stakeholder and Public Affairs strategy that underpins the overarching FSCS Strategy. 

Job description:

• Manage and deliver effective stakeholder and Public Affairs programmes which promote and protect the business’ reputation and policy interests, and generate understanding, awareness and support for FSCS’ strategic ambition and objectives.
• With the Head of Stakeholder and Public Affairs, act as an advisor to internal teams on political and reputational issues, providing regular updates and written and verbal briefings
• Act as an external spokesperson for the business, delivering key strategic public messages and representing FSCS at industry events and external meetings.
• Prioritise issues, generate ideas and deliver on opportunities to promote FSCS and its public policy positions to Government and external stakeholders.
• Establish, build, manage and influence external relationships e.g. national and local politicians, civil servants, trade associations, interest groups, and think tanks.
• Work closely with the communications and marketing teams, to deliver outstanding, relevant and timely content and communications across all stakeholders, including managing and responding to correspondence, enquiries and complaints.
• Oversee the capture and use of data using the FSCS stakeholder relationship CRM to provide timely management information to the business that drives relevant insights and continuous improvement.
• Work in partnership with external agencies to support the build and delivery of the Stakeholder and Public Affairs communications and engagement strategy.
• Conduct and support research to inform and drive the strategic ambition of FSCS and deliver outstanding stakeholder experiences and Public Affairs.
• Work collaboratively within the team and across FSCS, to bring people confidently on this exciting journey.

Remain informed and up to date with developments in the political environment and financial services sector, horizon scanning to be prepared for upcoming stakeholder engagement.

Person specification

Essential

• Educated to degree level or possessing equivalent qualifications or experience in Public Affairs engagement and communications.
• Strong experience of Public Affairs, senior stakeholder relations and communications at a management level.
• Experience of working in or with the financial services industry/financial policy and regulation.
• Experience with legislation/Parliamentary affairs.
• Experience of successfully representing an organisation publicly at events, through public speaking and through social and media channels.
• Excellent organisational and prioritisation skills.
• The ability to problem solve and work under pressure to meet strict and competing deadlines, while maintaining composure.
• Demonstrate leadership and development skills.
• Experience of strategic planning, managing communications and key messaging.
• Excellent written, verbal and editorial skills, writing in clear plain English and for different media and audiences.
• Meticulous attention to detail.
• Strong communication and influencing skills.
• Demonstrate skills in teamwork and networking both internally across the organisation and externally with relevant partners and stakeholders.

We also offer 26 days of annual leave, 9%+ pension contributions, private medical and dental insurance and 6 months paid maternity/paternity/shared parental leave.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If there are additional options you’d like to request, please contact [email protected].  

About Us

For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track.

Our strength is in our numbers. Since 2001, we have helped 6.5m customers and paid back £26bn in compensation. Over the years we have continually strived to be better, faster, and more empathetic to our customers’ needs in an ever more complex financial world. Our people have worked together to make sure we can offer protection and reassurance every step of the way, even during the toughest of times over the last two years. FSCS is an organisation that makes a difference, and in which our people truly make a difference.

We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic. As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system. It is an exciting time in our journey as we now have an opportunity to play a bigger role in breaking the cycle of rising consumer harm and costs; by being part of a system that is about prevention rather than cure.