Network Rail High Speed Ltd (NRHS) is responsible for operating and maintaining the UK's only international high-speed railway, High Speed (HS1). We bring together high speed domestic and international rail services with top brands in retail and hospitality under the roof of the iconic London St Pancras International.

At Network Rail, our passengers and freight users are at the heart of everything we do. We help to connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. Watch our video to find out more!

We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone.

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone!

We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

We are looking to recruit a number of permanent Station Control Assistant positions. This will involve comprehensive monitoring and control of the station systems, plus the delivery of accurate information to all interested parties as appropriate.

These positions are entry level and a great opportunity to experience life at Network Rail High Speed – also once you've mastered being a Station Control Assistant and feel like it's time to move on - there are opportunities to progress your career, with internal vacancies being posted on a daily basis.

Please note: These posts requires enhanced security vetting, as part of this you must have a full 3 years UK history.

The key responsibilities of a Station Control Assistant are to:

• Provide regular updates on train and station services to all station users using the information systems available

• Update station staff and the train operating companies on potential service disruption

• Provide public safety and security information to all station users on a regular basis

• Operate and maintain station systems and equipment – including the fire panels, CCTV, car park equipment and customer help points

• Report equipment faults to the appropriate system owner/maintainer in a timely manner, maintaining a record of each fault occurrence

• Liaise with signalling centres and train operating companies regarding train services, maintaining a log of occurrences

• Assist the station team and perform other duties in light of operational requirements

• Fulfil allocated duties as prescribed within the Emergency Plans

We are looking for candidates with:

• Good command of the English language (both written and oral), with a clear and concise speaking voice

• Experience of working in a customer facing environment

• Experience of working effectively as part of a team

• Experience of processing and prioritising complex information in a time-pressured environment

Although not essential, it would be an extra plus if you had:

• The ability to demonstrate a proactive concern for accuracy and clarity

• An understanding of train operating company services and UK railway geography

The role will be based at St Pancras International Station. However, occasional travel to our other offices and site locations along the route and across the network may be expected.

The important stuff

In return, we can offer a rewarding career and excellent benefits, including:

A starting salary of £25,740 plus inner London allowance of £3,300

• 28 days annual leave (plus bank holidays)

• Bonus scheme

• Excellent choice of pension schemes

• 75% subsidy on rail season tickets (including London Underground)

• 75% off leisure rail travel for you and your family

• ‘my benefits' – our discounted online shopping site

• Training, development and employee assistance programme available

• Two weeks paid reserve leave for our armed forces community

• 5 days paid volunteering leave

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If successful in your application, you may be required to go through a security vetting process

Closing date and the application process:

• The closing date will be 1st April 2024

• Late applications will not be accepted

• We retain the right to close the advert early depending on application volume

• Following application, you will be required to complete an online testing assessment

• If successful at this stage, you will be invited to an in-person interview

• Interview are likely to be during the week commencing 31/07/2023

To submit your application, click apply now

Note – Drugs and Alcohol Standard

All prospective candidates will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role (a role which requires PTS certification or a Key Safety role on all Network Rail Managed Infrastructure) will be enforced.