AddressGLASGOW QUEEN STREET
STATION GRADE ‘A’ SHIFT & RELIEF
TRAIN DISPATCH ROLE
With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.
ScotRail is four times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.
Provision of a high standard of customer service to the travelling customers. Train dispatch, ensuring services depart at the scheduled time. Provision of information to customers when required.
An enthusiastic individual with excellent communication/interpersonal and customer service skills. Should have a flexible approach to work and be a good team worker. Ability to remain calm and deal with customers in times of disruption.
Flexibility is essential to meet shift requirements as role covers Monday - Sunday. Various turns of duty. Ideally you will have customer service experience. The relief post will have a contractual commitment to work, when required by the company up to a maximum of 13 Sundays per calendar year.
Hours of work: 35-hour week. Reference Salary: £28,489 per annum. Training salary £21,193 per annum.
We’ll ensure you’re rewarded for your contribution with a competitive package that includes:
- Contributory Final Salary Pension scheme
- Free and reduced rate rail travel for you and your family, where applicable.
- Generous holiday allowance
- Hapi benefits package, offered to everyone at ScotRail.
Selection process: Candidates short-listed will be invited to attend an assessment centre. Candidates successful after assessment will be invited to attend an interview. The final stage for successful candidates will be a medical examination and drugs/alcohol screening. Appointees must provide a basic disclosure Scotland check and at least 2 satisfactory references and complete a six-month probation period.
Training: Training initially involves a 2-day Induction training programme
Medical Fitness: Due to the nature of the post and rail industry safety requirements there are certain medical & fitness standards that you would require to meet.
