Station Guide

EDF is a core part of the EDF Group, one of the largest energy companies in Europe with key business operations in the UK, France, Italy and Belgium. We're the UK’s largest producer of low-carbon electricity, the biggest supplier of electricity by volume in Great Britain, the largest supplier to British businesses and we employ more than 13,000 people. We operate nuclear, coal and gas power stations, wind farms, and combined heat & power plants. We have a focus on safe, dependable energy generation and an ethos of service excellence. We are playing a leading role in new nuclear build in the UK to secure a bright future for the combined business and its employees.
Are you looking for an exciting, flexible role where you’ll be supporting work on raising awareness of EDF’s commitment to the highest standards of safety and its contribution to the local community? Are you an excellent communicator, keen to be the face and voice of the station? If so, this role might just be for you! We're looking for a Station Guide on a 12 month, fixed-term contract at Sizewell B Power Station.
The opportunity
Your customer-focused approach to work will be pivotal in ensuring the best experience for all visitors to the station, whether this is a local school, public servants or local community groups. It's a dynamic environment where the situation is always changing depending on who may walk through the door, so being flexible to adapt your working style and plans is paramount. The Visitor Centre team has engaged with over 100,000 visitors since opening in December 2012, so you’ll never be short of a conversation to have with someone!
Pay, benefits and culture
We can offer a competitive salary with terms and conditions covered by the EDF Personal Contract. The starting salary will be dependent on your existing salary, competence, experience and qualifications.
At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility. We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need.
We’ll value the difference you bring and offer opportunities for you to thrive and succeed.
What you’ll be doing
As a Station Guide you’ll:
- Act as a face and a voice of the company
- Ensure the safety and wellbeing of visitors
- Represent the company by giving presentations at external events
- Support educational groups through centre activities and station tours
- Manage and communicate with internal and external stakeholders
- Work with Lead Visitor Centre Coordinator and Community Liaison Officer to promote and manage the reputation of EDF in the local community.
Who you are
You’ll need the following skills for this role:
- Excellent communication, customer service, interpersonal and organisational skills
- Highly motivated and enthusiastic
- A methodical, motivated and customer-focused approach to work
- Friendly, approachable and confident manner, sensitive to people’s needs and cultural differences
- Business and commercially awareness
- Experience of using ICT applications including – Microsoft Office, Word, Excel and PowerPoint
- Team player with the ability to work well on your own
- Previous experience within an education/learning environment desirable
- Flexibility in work pattern
- Full driving licence is required.
You’ll be employed on a part-time contract, 416 hours per annum, on average 8 hours per week. You’ll work for periods of 4 hours at a time to resource the Visitor Centre and to provide station tours. Working hours are predominately from 9am-1pm or 1pm-4pm, dependent on demand and business need – we offer flexibility in how we shape these hours and would like this to work both ways! Working hours will initially be Monday – Friday however evening and weekend working may be necessary and therefore a flexible working approach is essential.
Closing date for applications: Thursday 22nd February
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