Steward Supervisors Level 3

Marylebone Cricket Club (the Club) is the world's most active cricket club, custodian of the laws of cricket and is also the owner of Lord's Ground, affectionately known as the "Home of Cricket".
The MCC and Lord's brands are renowned worldwide and are synonymous with excellence, prestige and providing an enjoyable customer experience, whether at an international cricket match with 31,000 spectators or for Sunday Afternoon Tea in the Long Room.
About the RoleWorking as part of a world-class stewarding team, you will play a vital role in the three pillars of event operations: safety, security, and service. We are looking for engaging Steward Supervisors who enjoy leading a team to provide exceptional service to all members and spectators who attend Lord's Cricket Ground.
This is a key role to ensure the safety and security of all staff, spectators, members and players are never compromised and ensure ground regulations are followed at all times.
Our stewards are crucial to making an amazing first impression, creating an experience that goes beyond just 'service'. We are looking for skilled supervisors who have the expertise and knowledge to lead a team in achieving operational excellence and first-class service. You will act in line with the club's own standards and values: smart, attentive and original.
Required Skills and ExperienceThe demands of the cricket season mean extended hours and intense periods of work - including weekends - and the ideal candidates will be able to demonstrate personal resilience to manage this and still deliver their best work.
The ideal candidates for this Steward Supervisor role will show strong customer focus, great teamwork and have the ability to work under pressure.
You must hold a Level 3 NVQ Certificate in Spectator Safety or be able to demonstrate equivalent professional experience and must have prior supervisor experience within a sports ground or similar management experience.
Skills and ability testing will form part of the selection process.
Commitment to WorkAll Steward Supervisors applying for this position must be available for 75% of major match days, including two International Test Matches, One-Day International, T20 Blast fixtures and The Hundred tournament. This equates to working a minimum of 15 out of the 20 major match days in 2024.
Confirmed fixtures for 2024Thursday 6 June - Sunrisers v South-East Stars (CE Cup) and Middlesex v Glamorgan (T20 Blast)Tuesday 11 June - Middlesex v Somerset (T20 Blast)Thursday 13 June - Sunrisers v The Blaze (CE Cup) and Middlesex v Essex Eagles (T20 Blast)Thursday 20 June - Middlesex v Surrey (T20 Blast)Wednesday 10 - Sunday 14 July - England v West Indies (Men's Test match)Wednesday 17 July - England v New Zealand (Women's T20I)Saturday 27 July - The HundredThursday 1 August - The Hundred Sunday 4 August - The HundredFriday 9 August - The HundredSaturday 17 August OR Sunday 18 August - The Hundred Eliminator or FinalThursday 29 August - Monday 2 September - England v Sri Lanka (Men's Test match)Friday 27 September - England v Australia (Men's ODI)BenefitsFree meals are provided to all casual staff on match days.
Essential SkillsValues and BehavioursIn line with the Club's culture, you will:
Have a positive and proactive approach to all elements of the role.Have a polite, courteous and helpful manner.Be respectful to all MCC employees, casual workers, members and visitors.Actively promote teamwork by supporting others and sharing knowledge.Deliver high-quality work/service in a timely way.Actively work to help improve standards across the Department.
Desirable SkillsIn line with the Club's culture, you will support our values:
SMART
We make informed decisions.We cut out inefficiency and complexity.We ensure that everything we do looks, sounds and feels high quality.ATTENTIVE
We are welcoming hosts to people of all cultures and backgrounds.We pride ourselves on impeccable manners.We work with other organisations for the good of the game.ORIGINAL
We set our own high standards.We constantly seek out better ways of working.We encourage people to be imaginative in their work.
About CompanyMCC is committed to being an equal opportunity employer. All qualified applicants will receive consideration without regard to race, colour, sexual orientation, gender identity, disability, national origin, religion, sex, and/or other legally protected status. If you have any particular requirements in respect of the recruitment or interview process, please mention this in a covering email/letter.