Address
Form of workBusiness Performance & Health
- Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location
- Display a hands-on approach by consistently coaching, training and developing Tesla Advisors at your location
- Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market
- Analyze data and collaborate with Store leadership to track and manage progress
- Maintain operational overview and translate business needs to actions on the floor
- Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Store manager on their strategic and staff-related decisions.
- Participate in all delivery related activities when and as needed
- Champion change management in your store and local market
- Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores
- Demonstrate ability to seamlessly cover daily store management duties as needed
Customer Experience & Brand Management
- Responsible for ensuring all employees provide a best in class customer experience for every customer
- Ensure all employees align with Tesla's Dress Code and Grooming Guidelines
- Partner with store leadership and operations team on any key events or demand generation activities as needed
- Manage customer escalations quickly and effectively
- Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission
- Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem
- Ensure facility maintenance and showroom presentation adhere to the brand standard
- Control store expenses continually striving to reduce costs
Employee Engagement & Development
- Observe, review and continuously provide feedback on employee performance
- Coach and mentor staff, introduce best practices and enable inclusion and team culture
- Provide robust feedback and input on the performance of Tesla Advisors in your market to your Store/Area Manager to ensure growth on the team
- Support, implement and provide follow-up for all training
- Assist with recruitment activities as needed
- Ensure all employees adhere to Tesla policies and procedures
- Escalate all people issues to store leadership in a timely and effective manner
