Strategic Collections Specialist

SF Recruitment are working with a large business in Derby to help recruit for a Strategic Collections Specialist for a busy credit function. This role is a fixed term contract of 12 months with the potential to extend offering hybrid working and flexible hours. Reporting to the Collections Team Leader, you will be responsible for the following:
1. Produce and send Statements of Account and Reminder Letters to customers
2. Proactively call customers early in the cash collection cycle to confirm receipt of invoices and / or identify any disputes preventing payment.
3. Maintain on-going customer contact through the monthly Collections cycle in line with the defined segmentation and prioritisation process
4. Ensure all customer contact records are input to the ERP system
5. Obtain and record customer promises to pay and any disputed amounts and escalate if necessary, through the agreed dispute escalation process
6. Ensure accurate and timely cash application to invoices
7. Build good working relationships and trust with all external customers and the business representatives, e.g., Commercial, Aftermarket & Logistics' teams.
8. Resolve disputes that are under your control in an efficient and effective manner utilising the ERP system
9. Support local and business debt management meetings
10. Create and audit how to guides for tasks undertaken
If you're experienced within collections and are looking for a new role for an exciting business then please do send your updated CV to apply.