Student Experience Manager

This post is full time (35 hours per week) and open ended (permanent). Relocation assistance will be provided where appropriate. The University of Glasgow has been changing the world for more than 570 years, and today we are delighted to rank in the top 100 of universities worldwide in both the Times Higher Education and QS World University Rankings. We are also delighted to ranked number 13 in the world in the Times Higher Education (THE) World Impact Rankings 2023. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers. The University of Glasgow is dedicated to the welfare and success of it’s students. In achieving this commitment, the Student Experience Manager, as a senior member of the Student Engagement Team, plays a crucial role. As Student Experience Manager, you will have direct line management responsibility for the Student Service Enquiry Team and the International Student Support Team, as well as a team of seasonal staff including REST (Registration and Enrolment Support Team) to successfully support student registration and enrolment. The successful applicant will be motivated, collaborative and proactive with excellent leadership skills and experience. You will have an excellent understanding of the needs of current students with a focus on providing first class frontline services to ensure a seamless and supportive experience for students from the moment an enquiry is made. Furthermore, you will be adept at planning and problem-solving and able to work effectively with a wide range of stakeholders across the University forging and maintaining excellent relationships focusing on an outstanding Student Experience and high level of student satisfaction. You will be pro-active and able to work independently and have a strong understanding and vision for what is required to deliver sector leading experience for students from induction and enrolment to graduation. Apply online at: my.corehr.com/pls/uogrecruit/erq_jobspec_version_4.jobspec?p_id=134611 As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity. As a valued member of our team, you can expect: 1. A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared. 2. An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook www.gla.ac.uk/myglasgow/payandpensions/pensions, benefits and discount packages. 3. A flexible approach to working. 4. A commitment to support your health and wellbeing www.gla.ac.uk/myglasgow/staff/healthwellbeing. We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community www.gla.ac.uk/myglasgow/humanresources/equalitydiversity. We endorse the principles of Athena Swan www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan and hold bronze, silver and gold awards across the University. We are investing in our organisation, and we will invest in you too. Please visit our website www.gla.ac.uk/explore/jobs for more information.