Student Information Desk Adviser

Would you like to play a key role in the delivery of our Student Information Desk service at the heart of each campus?

In this varied and sometimes challenging role, you will act as the first point of contact for students, staff and visitors providing an efficient triage service to a diverse range of service users on campus.

Using your excellent communication skills and experience of delivering customer service to provide advice and guidance, you will also need to exercise judgement to identify risk and ascertain when to operate a crisis response, involve others or pass on more complex enquiries to ensure the provision of a responsive, appropriate and effective service.

Working as part of a team you will be handling a range of enquiries related to student administration and support services, and advise enquirers on university policy, process and procedures.

To be successful in this role you should have:

• The ability to plan, prioritise and manage a range of work activities
• Knowledge to utilise resources to meet the needs of our service users
• The ability to communicate regulations and procedures, demonstrating sensitivity and diplomacy
• Confidence to work independently with a minimum of supervision and show initiative to resolve situations

This is a full-time, permanent post. Core hours of attendance are usually Monday - Thursday, 8:30- 17:00 and Friday 8:30 - 16:30. Although the base site is Falmer, some working at other sites (Moulsecoomb and/or Grand Parade) is expected. Job-sharers are welcome to apply.

Interviews are expected to take place on 23 April 2024