Student Services Advisor /Admin Assistant

Owing to retirement, Brockenhurst College is seeking a Student Services Advisor / Administration Assistant to work within our Student Services team on a full time, permanent basis. This forward-facing post has a starting salary of £22,071 per annum (pro rata, DOE) and the opportunity to join a local government pension scheme.

As our Student Services Advisor / Administration Assistant you will be required to work Monday and Tuesday at our Marchwood campus and Wednesday to Friday at our Brockenhurst campus. This role is a full-time post; however, we will consider part time applications as part of a job share or applicants interested in working during term time only.

You will provide a high standard of friendly and welcoming customer service and administrative support within our Student Services Admin Hub. As a college, we strongly support continuing professional development and will encourage you to develop your skills and interests through a wide selection of training programmes. 

About the role:

As the Student Services Advisor/Administration Assistant, you will provide a quality customer service and administrative support service within the Student Services Admin Hub.  This role is split between our main campus in Brockenhurst and our Marchwood Skills Centre. 

Responsibilities as our Student Services Advisor/Administration Assistant will include:

• Administering our student curriculum and enrichment programmes
• Maintaining filing and document management systems
• Processing internal and external communication
• Preparing documentation via a range of media
• Shredding or disposing of confidential waste
• Ensuring that the supply of materials is kept up to date
• Assisting users in accessing the Student/New Student and Parent Portals and the College website
• Providing friendly and efficient customer service at the “one stop” Helpdesk and/or Reception, to enable students, parents, staff and stakeholders to access a range of frontline support services
• Assisting with the co-ordination and running of a range of events including College Open Evenings, Parents’ Evenings, Induction Day and the Enrolment days, providing information and advice to prospective students, their parents and other visitors
• Assist with the arrangement of exams for students and invigilate as required
• Liaise with the Travel department, student and parents to ensure access to the Marchwood Skills Centre
• Administer and maintain the petty cash fund at Marchwood in line with college procedures
• Carrying out duties with efficiency and diplomacy, ensuring confidentiality is maintained at all times

As our Student Services Advisor/Administration Assistant, you’llideally have:

• GCSEs (or equivalent) including Grade C (4) in English and Grade C (4) or above in Mathematics
• Office based work experience.
• Ability to use Microsoft Office applications (including Word and Excel)
• Able to work as part of a team, establishing a good rapport with colleagues, staff and managers.
• Desire to contribute to the continuing development and effectiveness of the student admin, admissions and school liaison team.
• Flexibility in working pattern to cover peak times and the very occasional Saturday.

Benefits:

• 25 days leave plus bank holidays (pro rata for part time staff)
• An option to purchase further leave through our Annual Leave Purchase Scheme
• Access to our Employee Assistance Programme provided externally to the College. This is a completely confidential service and is free to all members of staff at the College.
• On-site Nursery offers childcare at superb rates in and outside of term time
• Enrolment into the Local Government Pension Scheme
• Free eye care vouchers
• Free secure onsite parking
• Access to a range of discounts including shopping, travel and healthcare
• Access to onsite Gym, Tennis/Badminton courts, Football pitches (indoor & out)
• Weekly staff football

If you feel you are the right candidate for this Student Services Advisor/Administration Assistant role,then please click ‘apply’ now! We’d love to hear from you!

Closing date: Sunday 28th April

The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.