Student Servies Coordinator
Yolk are working with an incredible company who are looking for a Temporary Student Services Coordinator (covering Maternity Leave). The role is a hybrid arrangment and they are wanting a ambitious candidate to join their team.
What you'll be doing?
The primary objective of this role is to oversee support services and administrative tasks.
Key Responsibilities:
- Written Communication: Drafting and maintaining standardised communications, overseeing student queries, and managing communication data.
- Verbal Communication: Supervising incoming and outgoing student calls, and documenting verbal communication records.
- Supporting Student Representatives: Recruiting, onboarding, and providing ongoing support for student representatives, including coordinating meetings and managing data.
- Management of Graduation Events: Coordinating event communications, representing the companies at ceremonies, and maintaining ceremony records.
- Learning Platform Administration: Managing student accounts on Moodle, coordinating service presence in Study Skills modules, and monitoring forums.
- Release of Student Marks: Collaborating in mark release processes, and managing mark release to students through Moodle.
- Complaints Handling: Timely responses to complaints, collaborating in investigations, and maintenance of complaint records.
- Supervision of Team Members: Delegating tasks, providing support through meetings and one-to-one sessions, reporting on progress and well-being, and participating in team recruitment.
- Collaboration: Working with other teams, representing Student Services in meetings, collaborating with different departments, and contributing to cross-departmental projects.
Required Skills:
- Comprehensive understanding of support and administration services for postgraduate programs
- Effective management of customer services and team members
- Proficiency in data analysis and presentation
- Strong communication abilities
- Quality assurance expertise
- Time management skills
What you'll get in return
- Flexitime
- Hybrid Working Arrangements
- 33 days of annual leave
- Employee Assistance Programme
- Pension Scheme
- Office Amenities including free parking and refreshments
- Continuous Training Opportunities
- Recognition and reward incentives
- Participation in social, well-being, and fund-raising events
- Discounts with various high street retailers
Please get in touch if you would like to find out more.