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SalaryFounded by our inspiring CEO Connie Nam, Astrid and Miyu is internationally celebrated over a decade later as being more than just a jewellery brand with innovation at its core and a strong mission to revolutionise the jewellery experience. We celebrate and empower diversity, recognise the value of our people & support matters that are important to us – everyone is welcome. To see this in action, check out our Tik Tok.
Alignment to our core values is what we cherish above and beyond anything else. Our 3 core values are:
Grow Together, Celebrate Each OtherandBreak All Boundaries
We are proud of our journey so far and are looking for more ambitious and values driven people to join us as we continue to grow.
WHAT'S THE MISSION?
You are a true brand ambassador leading by example and delivering 5 star customer experience through our experiential retail pillars. You are an advocate for our brand values and lead the team ensuring these are at the forefront of everything you do.
This position is based in our Manchester Selfridges Trafford Concession
WHAT DOES SUCCESS LOOK LIKE?
Experiential Retail
- Partner with your Store Manager & Assistant Store Manager to continuously Integrate in store our 3 experiential retail pillars: Community & Connection, Memorable Moments, and Inspiration & Innovative
- Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions, leading a centre of innovation and experimentation
- Be the expert in product knowledge to drive sales and inspire the team.
- Use your creativity to set team challenges to create an engaging interactive experience in store.
- Track and measure sales results throughout the day, being adaptable and flexible to stay on track.
Inspirational Team Management
- Partner with your Store Manager & Assistant Store Manager to provide the support, mentorship, coaching and guidance that the team need to truly flourish and grow in their roles
- A clear and confident communicator, you’re comfortable with delivering feedback to your team at all levels in the moment
- Recognise and celebrate team achievements, and identify development opportunities in the team, feeding these observations back to your management team.
- Cultivate an environment of open communication, collaboration, and mutual support.
Operational & Brand Loyalty Excellence
- Ensure the store consistently meets or exceeds company standards for cleanliness, organisation, and visual merchandising.
- Effectively manage stock and work closely with the services team to ensure all policies and processes are followed to ensure a risk free environment.
- Ensure the team are actively opting customers into our loyalty programme to build a loyal, regular customer base for the store.
WHAT WOULD YOU LIKE FROM ME?
- A values champion and brand ambassador our values must resonate deeply with you
- You radiate positivity & enthusiasm and inspire the people around you
- This role is suitable for anyone with Supervisor experience in a store
- Ability to assist in developing and mentoring a high-performing team to create an environment fostered by learning, growth and development
- Strong problem-solving abilities, with the capacity to anticipate and respond effectively to change
- You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have
WHAT WE DO FOR YOU:
- £26,000 annual salary + commission on top
- Product Allowance + Friends & Family Discount
- 28 days holiday + 1 day/yr service
- Many Socials and a yearly Awards event to celebrate our amazing team
- Personal Financial Coaching
- Sabbatical after 3 years service
- Increased parental leave after 2 years service
We have lots of little extras but we really believe the best part about working for us is being surrounded by people that share our passion for our mission and values, and having the freedom to be fully empowered to flourish and be your best self.
