Supervisor - Luxury Chocolate Brand (Boutique)

Job description

Our client, a Lux Chocolate Brand, is looking for an experienced supervisor.

Position overview:

We believe that our Supervisors have a great opportunity to further develop their potential with us.That’s because we offer the support of a global organisation but empower our people to take ownership at store level.

Essential duties and responsibilities:

• Support Store Manager and Deputy Store Manager
• Manage the store in the absence of the Store Manager and Deputy Store Manager
• Lead by example on the shop floor to create an outstanding and engaging in-store customer

experience

• Motivating, mentoring, and coaching sales associates
• Train and onboard a winning team
• Coordinating day-to-day operations
• Ensure proper food safety protocol and all other Health & Safety regulatory requirements are

observed

• Oversee proper stockroom storage and care, by implementing FIFO in-store and in the

stockroom

• Making sure your store looks great, in line with the brand’s visual merchandising guidelines

Requirements:

• You have experience in a similar role in a premium or luxury retail store
• You love interacting with customers. You set a great example for the rest of the team with your

hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience.

• Firm understanding of, and experience working with, commonly used retail KPIs (e.g. conversion

rate, ATV, etc..)

• You are entrepreneurial, hands-on and have solutions-focus mindset
• You are ambitious and results driven
• Proven ability to develop and grow both a team and business
• Well organised, detail oriented with the ability to multi-task
• Able to effectively prioritise and delegate
• You are flexible when it comes to working weekends, evenings and holidays as necessary
• You are proficient in the use of MS Office and different POS systems
• You have excellent written and verbal communication in English (another language is a plus but

not necessary)

• You love chocolate and are passionate about fine food

Job Types: Full-time, Permanent

Work Location: In person

Job Types: Full-time, Permanent

Salary: £28,000.00-£29,300.00 per year

Benefits:

• Company pension
• Employee discount
• Store discount

Experience:

• Supervising: 2 years (required)
• Sales: 2 years (required)
• Hospitality: 2 years (preferred)
• clientelling: 1 year (preferred)

Work Location: In person